Trusted Psychics/ Live lines UK Rip off, calls directed to whoever even when the operator is available UK Internet

Trusted psychics are a rip off. There are so many psychics who fish for information, want to offer advise instead of insight and harp on and on about the same thing.

After many many attempts I finally found one (Brian) who is quite good. However, when he shows 'available' and you put in his pin you are directed to someone else. After several attempts you have ran out of the 30 minutes credit you purchased to speak to him. 

I called customer service and got no customer service at all. The woman seemed more frustrated than I was. She was extremely rude. She told me I would never get through to the service again and barred me from the service all together. 

There must be someone, somewhere who should be regulating them. They have many websites under many different names. I was missold and got an ear full for being a paying customer expecting the quality of service they boast of. 

It seems as though we have no rights, is that so?