TubTechs; SAReglazingTubTechs; SAReglazing; Gary A. Goel Fails to honor their written commitments San Antonio Texas

This post hasn't been updated in a while, so we can safely assume TubTechs hasn't done the right thing by its' customer.

Why don't you take him to small claims court? You have a decent chance, and I think it's fairly cheap to file - even if it ends up costime you an extra $15 or so, the prinicple of this is well worth it (in my opinion).

This guy sounds like such a joke. What happened to him saying he was going to send the refund "out of the goodness of his heart", seeing as he is so "charitable" to the community and thinks of himself as such a good "Christian"? LOL!

Hey Mr. Goel - how about just doing what's right by your customer as a businessman instead of touting yourself as a man of "God" while lying to everyone on this message board and boasting about your nonsensical "good works"? Pride and deceit aren't MY values as a Christian - why are they yours?

This post hasn't been updated in a while, so we can safely assume TubTechs hasn't done the right thing by its' customer.

Why don't you take him to small claims court? You have a decent chance, and I think it's fairly cheap to file - even if it ends up costime you an extra $15 or so, the prinicple of this is well worth it (in my opinion).

This guy sounds like such a joke. What happened to him saying he was going to send the refund "out of the goodness of his heart", seeing as he is so "charitable" to the community and thinks of himself as such a good "Christian"? LOL!

Hey Mr. Goel - how about just doing what's right by your customer as a businessman instead of touting yourself as a man of "God" while lying to everyone on this message board and boasting about your nonsensical "good works"? Pride and deceit aren't MY values as a Christian - why are they yours?

Status report: It has now been exactly three (3) weeks since company's last post, promising to make refund to customer. To date, no refund has been received. Again, since this same promise was previously made and reneged on by company six (6) times over the past eight (8) months, there was (and is) no reason to believe this last promise would yield any different result, but customer was willing to give them just another 3 weeks as a final test of whether this company could EVER keep their word. TubTechs, by now, you have successfully demolished ANY possible chance of salvaging any remaining shred of credibility. Mr. Goel, your "apology" means nothing since you have not ONCE honored your word to this customer (and the readers of this post). Your company's actions and non-actions which prompted this complaint, along with the deplorable manner you chose to respond, comprise the content of this report. Your continual lying is why this report has continued. It's that simple.

Either send the refund, or don't send the refund. Mr. Goel, this report is on YOUR company, so you have decided how you want it to read. (Customer could care less how much more damage you do to yourself.) But please, no more lip service. If by some fluke or miracle a refund is ever actually received by this customer from TubTechs, said action will definitely be reported to the readers of this post. In the meantime, it is completely pointless for you to respond to this post until and unless you have already ACTED on making and properly mailing the promised refund to customer. (This means reporting past tense that proper said action has already been DONE.) It does nothing in your favor to tell everybody what you are GOING to do and then drop the ball yet again in your 10-month long charade.

Customers who have already experienced this company's tactics, those who have followed this post, and those who have seen this company's unflattering complaint record with the Better Business Bureau, already have a pretty good idea they cannot believe anything this company tells them. ("AAA San Antonio Surface" is the company name under which BBB has this company filed.) TubTechs, as far as all of your other unsuspecting proclaimed "booked" customers go (baited by coupon specials you run in the paper), I feel for them if they experience any service issues with your company, but you are THEIR problem now.

And, Mr. Goel, in case you still have not caught on to this concept, let it be said once more: Customers do not WANT to have to get their money back; nor do they WANT to have to go to this much trouble to report sorry service. What they WANT is proper and COMPLETED service as paid for, and they are entitled to receive that. Was there "contractual" and "lawful" obligation for your company to come back and complete the work (a commitment which you, yourself, wrote onto the contract document)? You BET there was, but you have never honed up to that part of the equation, and most likely never will. THAT was and IS the crux of this complaint. Even TubTechs "office manager" communicated nothing but apathy and obnoxious "attitude" when customer spoke with her by phone. And one really has to wonder just how many other unsuspecting customers have you tried to pull the "Texas Property Code" on (to justify yourselves) when your own company is the party who failed to properly act? (Some of us are not as dumb as you seem to think.)

When a company does not deliver service as promised, they ARE obligated to make amends, no matter how small the job, and even if that does mean refunding what the customer paid (without waiting till kingdom comes). And no, that does NOT constitute customer "getting a free ride," especially in THIS case where customer had to pay someone else (AGAIN) to do what TubTechs refused to take care of. If company owner doesn't like it, then he should have considered this BEFORE blowing the customer off in the first place. Pretty simple concept.

And one more thing, Mr. Goel. It will not be in your favor to continue this post by making more ridiculous proclamations about how "harsh, unreasonable, extortionary, blackmailing, and freeloading" it is for "the customer from heck" to expect a refund for an uncompleted (but fully paid for) job. And no, this does not make the customer "hateful, evil, mean," or any other such malarkey one would not expect to hear from a grownup responding on behalf of his company. We don't need to hear any more about your charity work, broken washing machines causing you to jump up and down, or any other of your jumbled stories which have nothing to do with any part of this problem YOU and your company caused. Since all you have exhibited up to now is idle and silly TALK, just really doubt you are capable of anything else.

Thanks for the advice. I was only letting you know I was not being cavalier.

I saw it was not your post.

Not sure why asking a name is silly? But I agree lets make it the last post.

I need to concentrate on remaining booked out a few months in advance like we are now.

Very tired......

I don't know what your point is, but my name is Heather.

Now you know my name... and I'm still pretty anonymous.

By the way - I didn't call your responses cavalier. That was Donna's post. Also, I didn't use the phrase "step up". That was you. (Post - 5/14/2007 2:50:48 PM)

Just a quick word of advice: Every time you post a new rebuttal, this post gets put back up at the top of the queue. That means it will be one of the first posts readers see when they log onto this site. If I had a business reputation I was truly concerned about, I wouldn't keep posting silly rebuttals asking for a person's first name when it has no bearing on anything.

But hey, now you know my first name and that many more readers have seen this complaint.

I got you email Donna. Thanks.

"H" from Washington D.C.
How about a name?

You had a lot to offer and I am curious. No big deal just wondering why the anonymous contributions? They were helpful.

Dear "H" I was not cavalier in dismissing your inquiries. I thanked you for you comments and was polite in everyway I know how to be.

I apologized to Donna and I meant it. I even told you I or we would let you know how it ends. I am far from Cavalier. I would not know how to be. I had to look the word up.
Like I said before I am not very good at writing.

Donna you will have a FULL REFUND by cashiers check with no contingencies attached or requested by me previously and only based upon my own peronal beliefs. These beliefs have nothing to do with laws or contracts etc. just personal.

All I need to know is if you are at the same address. Sometimes people move.

Please email your address for the refund check. Use info@tubtechs.com

" H " from Washington I am sure one of us will confirm the refund. Step up I believe is the word you used.

Yeah, that's a big "no".

I hope everything works out for you, Donna. Let us know.

Gary,
I have no inclination to exchange harsh words with you. However, it is apparent from your last communication, and every one leading up to this, that you are seeking some way to get yourself off the hook without having to validate my position.

While a business owner cannot always control his circumstances, he absolutely CAN control how he deals and interacts with his customers (especially when there are problems), AND standing behind his word when he tells a customer he will do something. It is not an offer of "peace" to demand that I "retract" my report when my position is most certainly valid.

I know you don't want to admit your work was unsatisfactory, but you refused to schedule a definite time to return to FINISH what was promised (the key word is "SCHEDULE" a mutually agreeable time, which was not an unreasonable expectation).

When I informed you in writing that the area you treated was not correctly matched and/or blended, you still were dismissive and refused to schedule a return, citing the price of GAS and that you would get around to it whenever you happened to be in my neighborhood. Your service was not satisfactory. THAT is what started the problem and you know this, whether you will admit it to the public or not.

And I wouldn't be so cavalier in dismissing the public's inquiries on this because it IS their business to know the type of company you are in order to make well informed consumer decisions. "H" from Washington has asked a very valid question, and as a public consumer, he has a right to know the answer. It would benefit you as a business owner to be more concerned about your reputation and what the public thinks of you.

I can only address your question honestly as follows:

1. Do I stand by my position as stated in this report?
YES, absolutely.

2. Do I believe that you should have kept each and every promise that you made to this customer, including the six or more times you said you were making a refund of the funds paid to you only, and that you are STILL accountable to keeping that word?
YES, absolutely. It is NOT a matter of money, but of proper business (and Christian) ethics.

3. Do I accept your apology?
YES, if it is offered without expecting me to forfeit my position as stated in items 1 and 2 and with NO further sarcasm contradicting items 1 and 2.

Under the aforementioned circumstances, I CAN accept your apology and will most certainly wish you and your business well in the future.

Dear " H" From Washington.

A refund for unsatisfactory work?

A refund based on my personal beliefs would be the only reason.

Not for the reason you stated "H".

With all respect to you "H" from Washington I would prefer Donna and I settle this alone.

Like I said before I appreciate your responses and distant comments. You had some valid points and may have helped influence a peaceful settlement and for that I Thank you.

I promise we will let you know how it ends. By the way our charity work is to show the general public that we are decent hard working people. It was not just a claim either.
See for yourself.
http://www.tubtechs.com/BathtubGallery_files/tc.jpg

Gary,

Will you be refunding Donna's money for the unsatisfactory job?

Obviously as you can tell by my post that I am not the wordsmith you are. In my last post there is a sentence that states and I quote.
" IF it comes off this board I will let you know."

What I meant by that statement is if someone calls and gets a Free Handicap Conversion Kit through one our donations by finding and getting the information off this board I would let you know.

Not everything is within my control Donna. I have 4 People out right now working and things are going to happen that are beyond my control. Both good and on the rare occasion bad. Example: Two weeks ago a customer asks us to remove an old overflow cap on a tub. 45 Year old tub. We say sure no problem. My son hardly turns one little screw and it snaps right off. A rusted 45 Year old screw. Then the customer makes a scene because we broke her screw and wants a whole new drain kit for free. A 5 Cent screw for a $99 Kit that she asked us to remove.

We were only being polite and trying to be helpfull. There are literally 100's of times we get people like that. I hear it all the time in other businesses as well. Totally out of my control and an unreasonable customer. I know it's hard to believe that there are people out there like that but I have seen it many times in 17 Years.

I can't change what happened in the past between us and I have been trying to be good by offering peace in a situation that got out of hand. I apologized. Made and offer of peace and what happened? I don't even want to get into that again as I promised on this board no more harsh words from me. I intend to keep that promise.

Alright so we can't delete a post off this board. I understand that. But a simple statement like the one I am making now is possible.

Donna, I am sorry I let things get out of hand on this board, I let anger take over and I said things I really didn't mean. I wish to settle this in an Honorable fashion. That is my public apology to you. It's the Christian thing to do. Now you can accept that?

Obviously as you can tell by my post that I am not the wordsmith you are. In my last post there is a sentence that states and I quote.
" IF it comes off this board I will let you know."

What I meant by that statement is if someone calls and gets a Free Handicap Conversion Kit through one our donations by finding and getting the information off this board I would let you know.

Not everything is within my control Donna. I have 4 People out right now working and things are going to happen that are beyond my control. Both good and on the rare occasion bad. Example: Two weeks ago a customer asks us to remove an old overflow cap on a tub. 45 Year old tub. We say sure no problem. My son hardly turns one little screw and it snaps right off. A rusted 45 Year old screw. Then the customer makes a scene because we broke her screw and wants a whole new drain kit for free. A 5 Cent screw for a $99 Kit that she asked us to remove.

We were only being polite and trying to be helpfull. There are literally 100's of times we get people like that. I hear it all the time in other businesses as well. Totally out of my control and an unreasonable customer. I know it's hard to believe that there are people out there like that but I have seen it many times in 17 Years.

I can't change what happened in the past between us and I have been trying to be good by offering peace in a situation that got out of hand. I apologized. Made and offer of peace and what happened? I don't even want to get into that again as I promised on this board no more harsh words from me. I intend to keep that promise.

Alright so we can't delete a post off this board. I understand that. But a simple statement like the one I am making now is possible.

Donna, I am sorry I let things get out of hand on this board, I let anger take over and I said things I really didn't mean. I wish to settle this in an Honorable fashion. That is my public apology to you. It's the Christian thing to do. Now you can accept that?

Obviously as you can tell by my post that I am not the wordsmith you are. In my last post there is a sentence that states and I quote.
" IF it comes off this board I will let you know."

What I meant by that statement is if someone calls and gets a Free Handicap Conversion Kit through one our donations by finding and getting the information off this board I would let you know.

Not everything is within my control Donna. I have 4 People out right now working and things are going to happen that are beyond my control. Both good and on the rare occasion bad. Example: Two weeks ago a customer asks us to remove an old overflow cap on a tub. 45 Year old tub. We say sure no problem. My son hardly turns one little screw and it snaps right off. A rusted 45 Year old screw. Then the customer makes a scene because we broke her screw and wants a whole new drain kit for free. A 5 Cent screw for a $99 Kit that she asked us to remove.

We were only being polite and trying to be helpfull. There are literally 100's of times we get people like that. I hear it all the time in other businesses as well. Totally out of my control and an unreasonable customer. I know it's hard to believe that there are people out there like that but I have seen it many times in 17 Years.

I can't change what happened in the past between us and I have been trying to be good by offering peace in a situation that got out of hand. I apologized. Made and offer of peace and what happened? I don't even want to get into that again as I promised on this board no more harsh words from me. I intend to keep that promise.

Alright so we can't delete a post off this board. I understand that. But a simple statement like the one I am making now is possible.

Donna, I am sorry I let things get out of hand on this board, I let anger take over and I said things I really didn't mean. I wish to settle this in an Honorable fashion. That is my public apology to you. It's the Christian thing to do. Now you can accept that?

Gary,
You obviously do not understand the nature of this website. Postings cannot be REMOVED, even at the direct request of the one who initiates the report. That is why it is imperative that companies who care about their reputations state only the truth, do everything possible to constructively solve the problem a customer has had with the business, watch what they say and the tone in which it is said, and NEVER lie about sending refunds. In other words, it is the company's chance to redeem itself, demonstrate professionalism, and show willingness to do right. This is particularly important for those business owners professing to be Christian. It is not a forum for company owners to express emotional outbursts in blaming their customers for reporting them, nor is it appropriate for them to try and direct focus away from the core of the problem by bragging about how many other good deeds they do. Evoking religious comments for the purpose of being condescending to a customer is completely out of line.

Through this website, customers are able to update and/or confirm if the company actually followed through with what they say they will do to honestly and sincerely fix the problem.

The comments cannot be removed, but everyone gets to see how professionally the company conducts itself with the public and how much they care about good business practices and properly serving customers. There is nothing "personal" about any part of it. As stated so many times before, I have no hate, ill will, or any other such nonsense against anybody. I had a problem in doing business with your company and all of the facts are substantiated in writing. The problem was matter-of-factly explained, and you cannot truthfully deny any part of what happened. You refused to honor your word, behaved condescendingly, and have done anything BUT act constructively in fixing the problem. All of the control was yours, and you messed it up all by yourself. That is unfortunate.

Dear H from Washington,

You have asked a valid question. What does my work with the church and my post have to do with Donna Sasse?

I have decided to re-direct all the hate and ill will from this board and Donna and turn it into something positive. Maybe someone who reads it and needs help will get what they need.

Now roll your eyes at that.

You see how it works. We covert her anger and attack on us into something positive.

No more harsh words from us.

That is what it has to do with all this.

My offer still stands. 1-800-506-TUBS.

If it comes off this board I will let you know.

You see Donna! You may end up helping someone indirectly after all.

Thanks for all your comments "H" and good luck to you both.

Gary, I literally rolled my eyes and laughed at that last sentence. This is so transparent. This has nothing to do with any charity work you claim you do.

Refund an unhappy customer for unsatisfactory work. It's that simple.

Until then, I can guarantee that no one will care how many church bathrooms you fix.

Thanks, again, TubTechs. Wow! That last one REALLY helped serve the purpose of this complaint! What "chances" might you be referring to? The "chance" to retract actual written documentation regarding an undelivered refund that has already been promised at least SIX TIMES? How big of you. Continually proves that any ploy at all will do in order to try and take the focus off your inability to keep your word. And once again "using" the handicapped in your dialog in another pathetic attempt to misdirect that focus. Doesn't work. I'm not that smart, as I failed to properly check out your company before hiring you. However, the general public is probably smarter.

No more bogus rebuttals?? Promise?? Doubtful, as you haven't kept your word to this customer yet, but I'm really grateful for your part in backing up my position (even though you obviously have no idea how much you have helped).

Thanks for your imput "H" from Washington.
I agreed with your statement that Donna needs to step up if we decide to pay the legal extortion money to let people know. I also agreed with you that we shouldn't have to pay the extra she requested.

A Refund on the job only just for the sake of peace. I am not paying the extra $100 She claimed she never asked for.

I totally understand your position as a consumer looking in and picturing the big bad contractor against the innocent little home owner.

But it's far from what you think. We are just everyday hard working people that give all even when it hurts to do so.

She attacked us on this board to reach people like you. She is smart. Smart enough so that she got you too.

I am going to put this to rest now. Maybe one more post.

Last of all
I would reserve the term black mail for someone who attacks another person peronally and publically plus continues to do so until they are paid a certain amount of money plus some extra. Sound familiar? Our office manager confirmed Donna's request for the extra cash. The free ride.

If she can do that, then why can't I ask for both of us to retract bith of our statements attached to a refund? Think about it. Which way is the money going?

Last of all if anyone in San Antonio knows of an Elderly person or a disabled person who can use a hadicapp access conversion and can't afford it then let us know. We are donating one a month through our church. 1-800-506-TUBS.

This is actually one of those peculiar situations wherein the company's continual outrageous rebuttals has served only to consistently substantiate the customer's report. Can't wait to see the next thing company says to hurt their public image.

In this regard, TubTechs, you have fully succeeded!

It is unfortunate for the company, but all customer can do at this point is say THANKS!

Gary -

If you made all those promises to send her the refund, why didn't you do it already? I mean you've had at least 6 months.

You can't ask her to retract her statements and THEN you will send her the money - that is blackmail. You need to do the right thing as a professional and refund her first. Then, the most you can expect is for her to post an update that you handled the situation professionally by refunding her money.

She shouldn't have to retract the whole thing - it sounds like you have admitted that most of the situation happened the way she is describing it. You're just upset that she posted the situation here. It is not the customer's responsibility to act professionally or be "nice" to you.

Also, what does the work you do for your church or handicapped people ahve to do with this woman's bathtub? It's good that you do nice things, but it really doesn't have anything to do with this situation.

Also, as a businessman, trivializing the job she hired you for or the amount of money she spent having it done does not reflect well on you. If the job was so insignificant then why did you take it on in the first place? No customer likes to feel as if they don't matter, and your attitude in regards to this would not make me want to hire you for ANY job, let alone a small one. If it's this hard to settle with you on a $150 job, imagine the horror of trying to work something out with you worth $5000.

By the way, she didn't get "something for free". She had to pay another company to come out and finish the job you didn't.

Just give her the money back. Then she can report back to us that as a businessman, you kept your word and will help your reputation.

Gary -

If you made all those promises to send her the refund, why didn't you do it already? I mean you've had at least 6 months.

You can't ask her to retract her statements and THEN you will send her the money - that is blackmail. You need to do the right thing as a professional and refund her first. Then, the most you can expect is for her to post an update that you handled the situation professionally by refunding her money.

She shouldn't have to retract the whole thing - it sounds like you have admitted that most of the situation happened the way she is describing it. You're just upset that she posted the situation here. It is not the customer's responsibility to act professionally or be "nice" to you.

Also, what does the work you do for your church or handicapped people ahve to do with this woman's bathtub? It's good that you do nice things, but it really doesn't have anything to do with this situation.

Also, as a businessman, trivializing the job she hired you for or the amount of money she spent having it done does not reflect well on you. If the job was so insignificant then why did you take it on in the first place? No customer likes to feel as if they don't matter, and your attitude in regards to this would not make me want to hire you for ANY job, let alone a small one. If it's this hard to settle with you on a $150 job, imagine the horror of trying to work something out with you worth $5000.

By the way, she didn't get "something for free". She had to pay another company to come out and finish the job you didn't.

Just give her the money back. Then she can report back to us that as a businessman, you kept your word and will help your reputation.

Gary -

If you made all those promises to send her the refund, why didn't you do it already? I mean you've had at least 6 months.

You can't ask her to retract her statements and THEN you will send her the money - that is blackmail. You need to do the right thing as a professional and refund her first. Then, the most you can expect is for her to post an update that you handled the situation professionally by refunding her money.

She shouldn't have to retract the whole thing - it sounds like you have admitted that most of the situation happened the way she is describing it. You're just upset that she posted the situation here. It is not the customer's responsibility to act professionally or be "nice" to you.

Also, what does the work you do for your church or handicapped people ahve to do with this woman's bathtub? It's good that you do nice things, but it really doesn't have anything to do with this situation.

Also, as a businessman, trivializing the job she hired you for or the amount of money she spent having it done does not reflect well on you. If the job was so insignificant then why did you take it on in the first place? No customer likes to feel as if they don't matter, and your attitude in regards to this would not make me want to hire you for ANY job, let alone a small one. If it's this hard to settle with you on a $150 job, imagine the horror of trying to work something out with you worth $5000.

By the way, she didn't get "something for free". She had to pay another company to come out and finish the job you didn't.

Just give her the money back. Then she can report back to us that as a businessman, you kept your word and will help your reputation.

Gary -

If you made all those promises to send her the refund, why didn't you do it already? I mean you've had at least 6 months.

You can't ask her to retract her statements and THEN you will send her the money - that is blackmail. You need to do the right thing as a professional and refund her first. Then, the most you can expect is for her to post an update that you handled the situation professionally by refunding her money.

She shouldn't have to retract the whole thing - it sounds like you have admitted that most of the situation happened the way she is describing it. You're just upset that she posted the situation here. It is not the customer's responsibility to act professionally or be "nice" to you.

Also, what does the work you do for your church or handicapped people ahve to do with this woman's bathtub? It's good that you do nice things, but it really doesn't have anything to do with this situation.

Also, as a businessman, trivializing the job she hired you for or the amount of money she spent having it done does not reflect well on you. If the job was so insignificant then why did you take it on in the first place? No customer likes to feel as if they don't matter, and your attitude in regards to this would not make me want to hire you for ANY job, let alone a small one. If it's this hard to settle with you on a $150 job, imagine the horror of trying to work something out with you worth $5000.

By the way, she didn't get "something for free". She had to pay another company to come out and finish the job you didn't.

Just give her the money back. Then she can report back to us that as a businessman, you kept your word and will help your reputation.

I am truly sorry Mrs. Sassey. A mutual retraction was all I wanted. Because I let myself get caught up in the he said she said thing. It was a chance to retract any mean things said to each other. The Christian thing to do. Again all I wanted to do is settle without blame. YOU HAVE REFUSED.

Contractors and service people beware. They are out there.

Dear Mrs. Sasse,

I have publically tried to settle this issue with you in an amicable and peaceful manner. You have refused.

I just now erased a thousand words in this response box because it's what you want.

I am not going to behave as you are. I am not going to be drawn into this.

I stated before there is no reasoning with someone who is beyond reason.

At least publically right here in the place where you began your attack on us I tried to work with and forgive my attacker.

And trued to your nature you responded with the same viciousness. Mrs. Sassey I really am sorry.

Was that a yes or a no. I sitting here trying to figure it out and bend your response in every way to give a positive meaning but all I can extract from it is you have declined my offer of peace.

It is 100 % nice of us to put this to rest in a righteous manner. It would have been 100 % nice of your too.

After all the word righteous is defined as to behave correctly and morally.

At least that is how our minister defined the word this morning during early mass. Are you going to call him a liar too?

He is one of the reasons I made the offer of peace.

Have you declined my offer of peace and a full refund just so you can keep up with more hate,ill will,vindictive,unfounded accusations,and down right meaness?

(Just like I wrote in earlier post)

You responded exactly as I described and in the same manner of my earlier post. Maybe I read it wrong. Correct me please if I did. I hope I read it wrong.

I want peace and all I see and read is hate.

I publically put out my hand in peace and you have slapped it away.

I should just put out the hand with money in it.
I bet it doesn't get slapped away then.

But it's not about money right?

I offered only peace, a public apology, and a full refund. Your response was more hate.

You have confirmed all that I have written regarding reason or the lack of it.

Now people do you see what I am dealing with here?

I asked for the retraction and peace and I agreed to a retraction as well.

But all we ever get from Donna is hatefull meaness.

It's just mind boggling someone could be this hateful.

Again I ask. Do you see what I am dealing with here?

One last time Donna. I am appealing to any sense of reason you may possess. Peace, Please? Again its a simple yes or no question. All you have to do is call or email a yes or a no. No more accusations just a simple yes or no to peace or no peace.

Mr. Goel, what is it in your thinking process that would make you believe there is anything to retract?? There is WRITTEN documentation on every unkept promise your company has made to this customer. And now, you are demanding that these unkept written promises made by YOU YOURSELF are to be "retracted" in order for you to honor what you already said you would do at least SIX times over the past 8 MONTHS??

If you had ANY intention of making refund, you would have already done so MONTHS ago, or at the very least at any of the other MULTIPLE times you already stated in WRITING you would do so. All of the following referenced documentation is on file with customer:

(1) October 18, 2006: TubTechs first written response to the Better Business Bureau. After making a hostile description of how the customer was supposed to buff out the job herself that they were supposed to come back and complete, TubTechs indicated that a "FULL REFUND" would be sent to customer.

(2) October 19, 2006: TubTechs personnel once again informed customer in written e-mail communication, "We will send your refund," and further indicated same would "either be delivered in person or sent by certified mail." Customer forwarded a copy of this message to the BBB on October 23, 2006 and BBB records have hard copy of the communication which includes the e-mail thread on file.

(3) November 2, 2006: TubTechs notified customer by e-mail, with copy to BBB, once more stating, "I want to make it clear that the original amount of $150 will be refunded and that the additional $100 is no longer in demand. In doing so, I consider the issue settled." (Customer knows nothing about any demanded additional $100, and TubTechs keeps changing the amount of this invented extra demand, but nothing surprises her at this point.)

(4) November 3, 2006: After several more messages transpired back and forth between customer and business, with customer once again assuring TubTechs that no addiitional funds (over and above the $150 amount paid Tubtechs) were expected to be refunded, TubTechs sent customer subsequent message (with copy to BBB) indicating "Expect your check ASAP."

(5) AGAIN on November 3, 2006: After customer re-stated mailing address to which refund was to be sent, TubTechs sent subsequent message which states, "We will send you a money order."

(6) January 4, 2007: In one of company's own rebuttals in this very same report (over FOUR months ago), Mr. Goel states, "I will send Donna's money."

And so the unkept promises went on and on for MONTHS.

And again, trivializing my tiny little unimportant job for which you were fully paid but which, in your estimation, did not deserve to be fulfilled to completion. Customer has written documentation on file substantiating THAT unfulfilled promise as well which started this whole diatribe in the FIRST place.

MANY of us help those in need (withOUT having to pat ourselves on the back about it), and it is honorable to do so. But how many good things your company does for others does NOT preclude or excuse not dealing with ALL of your customers professionally. Yes, professionally. Refer to the definition.

I have no INTENTION of CALLING your office, as there is no conceivable point in doing so and the last time I had occasion to have verbal communication with your office personnel by phone, I had to actually LISTEN to the same type of inappropriate verbiage you have already publicly demonstrated, and everything I said was misquoted and lied about.

ALL of my communication with your company will remain ONLY in writing, as this is the ONLY way to prove what I have actually said to your personnel. If you want to honor the multiple written promises YOU already previously made to MAIL a refund, then actually DO what you say you will do and stop horsing around with the ridiculous contingencies you are now trying to base this on. Otherwise, DON'T BOTHER. THE MONEY HAS NEVER BEEN THE ISSUE!

The public can and DOES see straight through this!

Donna has asked us to be more professional. I just want you to know H from Washington D.C. that we lean toward the human side as well as being a professional.

I have some research for you since you mentioned in regarding all the posting that I know you won't find on the web.

TUB TECHS today May 13,2007 on Mothers Day and the same people who did DONNA's tiny 1/4 inch repair Spent Today away from our Mothers amd family's Putting in a Handicap Conversion kit because we heard about an elderly Lady who laid in her tub for 6 Hours because she fell and could not get out. We the same people Donna is Bashing did this today. FREE. This is the kind of people we are. The poor lady almost died of exhaustion she was lucky her daughter decided to vist. It is relivent to this post because we are being made out to be bad people. Does this sound bad to you.
I can provide name and numbers for proof if you like. Just call 1-800-506-TUBS.

We put it in for her for Mothers day. I Can provide you with Numbers if you need them to confirm it. How is that for Heart and Kindness?

Does that sound like a company you would do business with? All you see is one side of us regarding this matter. But posting and your words on a human level From Washington D.C. have reached me on a human level.

Person to Person and reasonable. I made a public offer based on your suggestion. I asked Donna to Retract her statements and I will make the refund.
Please read it as you inspired me with your reasoning.
Thank You. I hope Donna Accepts.
Gary

Just to clarify:

1. The SOLE purpose in filing this report was to report the company's unprofessionalism and failure to keep their word. The report was NOT filed for the purpose of abstracting a refund, but it's been like talking to a brick wall to try and make the company understand this. The company kept denying any responsibility for the problem and when customer reported them to the Better Business Bureau and this particular website, THEY (the company) kept promising to make refund, presumably in an attempt to placate and deceive the customer and others but with NO intention of ever following through. This was done while concurrently doing everything within their power to try and discredit the customer for having the audacity to report them. This behavior, together with continual failure to keep their written word, only exemplifies WHY this report was filed.

2. Customer NEVER at any time requested any EXTRA $125 refund to make up for what was paid to an alternate contractor, nor would it have even occurred to her to do so! Customer informed the company that she had to hire another company to step in but never informed TubTechs how much was paid to the other company. This bizarre extra $125 refund expectation story was completely fabricated by TubTechs personnel.

3. If company owner had ever done one righteous thing in how he chose to handle this situation, or even admitted ANY culpability, customer would have absolutely incorporated this into the report (and is still willing to do so). However, the arrogant and completely unacceptable manner in which the company handled this whole thing only served to make customer more determined to expose what was going on. Company just doesn't "get it" when it comes to serving the public.

4. P.S. There are NO other contractors that customer has dealt with that have demonstrated this degree of unprofessionalism and given customer reason to report them anywhere. Nice try, Mr. Goel.

I appreciate your thoughts all the way from Washington. It is hard to be on the outside looking in and I can see you as the consumer forming your opinion based on only what you read here. There was nothing shoddy about our work.

You should see some of the Wonderful jobs we do. We donate Handicap Conversions Kits to the Salvation Army worth thousands of dollars. Also To our own Church. It's not the money. The charity jobs we do are because we believe in giving back to the San Antonio Community which has given so much to us. So money is not the issue.

But as hard as it is for you to believe there are people out there who want things for free. I see it everyday in other businesses. Maybe I am wrong about Donna. I will give her a chance to prove it.
I would also ask to prove myself a good person.
Maybe we were both wrong.

I make this offer publically. It's a test of heart for Donna and a test of my word and reputation. I think the true spirit of this web site will show through as well.

I believe and hope the spirit of this web site is for all of us including this web site is to encourage us to settle matters in a civil honest manner.

Let us all all put it to the test. I am willing to man up. We will get a chance to see what kind of person Donna is and the kind of person I am plus spirit of this site will show through.

My offer is this.

I will have a check in her Hands with a full refund within 7 Days of this posting if she promises to retract all her statements from this site. The retraction is only right when you consider the fact that she honestly thinks we were wrong and I honestly feel we were right.

But for $150 dollars it's not worth it. So if Donna agrees to Retract all her statements in full I will refund and retract in full as well.

So there it is. I will make the refund soley because she feels we were wrong and retract my statements as well. But she must meet me equally.

It is May 13,2007 Mothers day. All she needs to do is call 1-800-506-TUBS. She has responded to all my responses prior to this within 24 Hours.
So I expect the same now.

So Donna what do you say? Refund and Retract? Prove me wrong. Prove to us all that your not vindictive and full of ill will as I stated.

I am a man of my word. We both win. The matter is settled in a civil honest fashion. I will peronally deliver Cash if you prefer. Post it right here that you accept my offer and I will be there with money in hand. Please post your response. Yes or no?

Gary,

If you didn't want to refund her, then you would have been obligated to return and finish the job to the customer's satisfaction. You can't have it both ways - either refund her or fix her bathtub, it's that simple. It took your company too long to get back to her house to fix it, so what was she supposed to do? Can you imagine if the company you bought your washing machine from refused to refund you and was stalling to come and fix it? Would you just wait around and not wash any clothes? No, you'd go buy a new machine. She did what she had to do so her bathroom didn't look bad - hired someone else to fix it. I don't agree that you owe her a refund AND an extra $125, but you DO owe her a refund.
This report DOES make your business look bad - and this was (and still is) all within your control. I don't live in your area, but I can tell you this: if I needed your service and I researched and read this report, I wouldn't even consider your company. Why don't you refund her money if you did a shoddy job? And don't tell us it wasn't shoddy... otherwise, why would you have promised to come back and fix it at a later date?

You should refund her money and when that's done, Donna needs to do the right thing on her end and post an update letting us know that you made things right. Then and only then will your reputation be repaired from this post.

Sorry Donna, We decided we would not be black mailed with your Legal Extortion Tactic.

Your responses are everything I wrote.

Harsh,vindictive,lies, and we will look to the Devine One as you suggested and pray for you.
Because you need it. We all need it.

I am truly sorry you believe I am attacking YOU. But who started this Web posting? You. So who is attacking who?

It is just your legal extortion tactic.

How could praying for someone be an attack? Again it does not make sense.

I am Sorry you were not satisfied. But all of this plus trying to get the job for free, well I have no choice but to defend ourselves against such a black mailing tactic.

Happy Mothers Day and we pray you find truth and happiness. It puzzles me that you behave and respond as if Black Mail is a virtue.

You are Very practiced and smooth. You finally found someone who won't give in to it. I feel for all the others you may have gotten free work out of.

Sorry Donna, We decided we would not be black mailed with your Legal Extortion Tactic.

Your responses are everything I wrote.

Harsh,vindictive,lies, and we will look to the Devine One as you suggested and pray for you.
Because you need it. We all need it.

I am truly sorry you believe I am attacking YOU. But who started this Web posting? You. So who is attacking who?

It is just your legal extortion tactic.

How could praying for someone be an attack? Again it does not make sense.

I am Sorry you were not satisfied. But all of this plus trying to get the job for free, well I have no choice but to defend ourselves against such a black mailing tactic.

Happy Mothers Day and we pray you find truth and happiness. It puzzles me that you behave and respond as if Black Mail is a virtue.

You are Very practiced and smooth. You finally found someone who won't give in to it. I feel for all the others you may have gotten free work out of.

Sorry Donna, We decided we would not be black mailed with your Legal Extortion Tactic.

Your responses are everything I wrote.

Harsh,vindictive,lies, and we will look to the Devine One as you suggested and pray for you.
Because you need it. We all need it.

I am truly sorry you believe I am attacking YOU. But who started this Web posting? You. So who is attacking who?

It is just your legal extortion tactic.

How could praying for someone be an attack? Again it does not make sense.

I am Sorry you were not satisfied. But all of this plus trying to get the job for free, well I have no choice but to defend ourselves against such a black mailing tactic.

Happy Mothers Day and we pray you find truth and happiness. It puzzles me that you behave and respond as if Black Mail is a virtue.

You are Very practiced and smooth. You finally found someone who won't give in to it. I feel for all the others you may have gotten free work out of.

The company owner's response is comical and only serves to substantiate customer's complaint against this company.

Company owner continues to try and badmouth the customer with name calling to boot. I thought the definition of a "freeloader" was one who expected something for nothing. Gee-- what is wrong with this picture?? Customer's money was taken by company. Job was not finished as PROMISED.

Company failed to fulfill its obligation and in so many words told the customer they would do so "whenever they got around to it." Customer had to pay (again) to another company to correct and finish the job. How does THAT make the customer anything but rightfully annoyed! Forget the matter of any refund which company keeps harping on but customer knows will NEVER EVER be seen. Once and for all: Customer does not EXPECT to ever see a refund!

Customer has multiple e-mail messages in written proof that company shirked its responsibility to complete the job and did not once keep their word with any of their promises.

Keep it up TubTechs. You are making yourselves look worse, and utterly ridiculous, with each and every attack on the customer. Pray for the customer all you wish to. But be sure and also ask for divine guidance to help your company be more professional.

I wish I could say it in a more tactful way but I can't have someone like this free Loader bashing us or my Name publically. Her name is Donna in San Antonio Texas.

If this site is able to publish my name and email address then I should be able to point out the person making unfounded accusations. If this site really believes in what they are doing then they will publish it. I use to hear other people in business use the term

" CUSTOMER from HECK" and I never understood it.
Till now. I feel for you Donna , and my wife and I will put you on our prayer list.

You need healing. To bad you seek the healing through money as do all looking for a free ride.

If you are contractor or repair service steer away from this Lady. It's not worth it. It is my message as a consumer / business owner to the general public.

Well here we go again. Customer purposefully waited another two weeks before updating the last posted bogus promise from TubTechs, and true to form, NO refund has been received. It is very unclear why the company owner subject of this report keeps defaming himself and his business by lying (yet again) in responding that he will make refund to customer because when he fails to do so, he is further damaging his own reputation.

TubTechs ? After SIX promises to make refund, don't even bother with any more lies as you're not fooling anybody.

Let's get one more thing straight. Telling the customer that the job would be finished ?sometime? when in the customer's immediate area is NOT supported under ?Chapter 27 of the Texas Property Code? (as this company continues to espouse and misuse), nor is it indicative of the way a professional company does business. The word ?extortion? is not an accurate use of the English language when defining the actions of someone who is merely exposing bad business practices (in this case knowing full well that no refund would ever be seen). The public knows better than to fall for the sort of ridiculous proclamations this company has made. A refund would have been due and proper in this case; however, this company repeatedly shirked its obligations to this customer, and it is ludicrous to expect that will ever change. It is shameful that this company owner does not admit that he messed up all the way around with this customer, and this all could have been completely avoided by just making the appointment that was promised in the first place to FINISH the job and demonstrating some sense of responsibility. That is ALL the customer rightfully expected.

TubTechs ? You're making things worse with your continual lies. Here's a news flash on how to avoid problems: DO what you say you will do with courtesy and professionalism. And STOP making excuses and blaming customers for your own failure to act. Each time these very basic guidelines are ignored, YOU the company (not the customer) endanger your OWN reputation. That is what this entire report has been based on ? and nothing else.

Chapter 27 of the Texas property code was not written just for us. Obviously there was a need for this provision that the state felt was needed to protect all parties. It allows everyone a fair opportunity to resolve any issue following simple guide lines.

My point is that it was not written just for us. We don't consider it a BLANKET to hide behind.

We work hard everyday to provide a great product and service. It is hoped by me personally that Donna is attacking a family livelihood. Our Business means to us what your JOB means to you.

To publically Bash in such a manner and hurt people as DONNA has hurt us publically will need to be decided by a third party.

If you as consumers ever need to have work perfromed under warranty please remember there are everyday people like yourselves on the other end and that Honesty, Patience, and a willingness to work with the company you are dealing with will make things much easier.

It has been pointed out to me that its probably better to pay $150 Dollars then to fight the legal public extortion I feel that is happening.

I will send Donna's money and hope that other contractors and consumers can work things out with patience and understanding and will not have to resort to PUBLIC BASHING OR WHAT I CALL LEGAL EXTORSION !

It is hoped by this customer that perhaps one day it will occur to this company owner that his own failure to follow through with his commitments is what causes company reports like this to be made. It is not "ill will" on the part of the customer or some kind of master plan to come against the company. Company owners and managers have it completely within their power to avoid negative consequences by simply doing right by customers and honoring their word.

This situation was never about money (from the customer's side), getting a "free job," or even correcting anything as a warranty issue, as this company owner keeps trying to spin it to be. In fact, based upon this customers entire experience with this company, she never expected to see one DIME of reimbursement from this company. TubTechs repeatedly promised in writing that they would reimburse the customer for what was paid to them (to placate the Better Business Bureau) but never did so. Customer never requested reimbursement of the funds ultimately paid the alternate contractor that had to be hired, and in fact never even informed TubTechs how much that was! This accusation was invented by the company in a pathetic attempt to discredit customer and take the focus off of the true problem, which was their sorry service.

The complaint with TubTechs IS about, and ONLY about, exposing the fact that this company did not follow through with its obligations. It is not any of the company owner's business how much personal time this customer has to spend on exposing his shenanigans, but he is awfully mad that she did so. In actuality, this customer is only MAKING the time to expose this situation as a warning to others because she only wishes someone else had done this for her.

Customers are entitled to receive the completed job, as PROMISED, for which payment is made. This customer repeatedly tried (over some weeks time) to "schedule a mutually agreeable time" to have this company return to FINISH the job. The accusation that the customer "was never available" when they were ready to do the work is laughably false, as the company repeatedly refused to schedule ANY follow up service. The concept of "scheduling a mutually agreeable time" does not mean that the service provider can put the customer off indefinitely and fulfill their contractual obligation "sometime whenever they happen to be in the neighborhood." The "Texas Property Code" is not a blanket for service providers to hide behind in order to shirk their own responsibility. No one expects perfection -- just honest dealings with the companies they hire.

Rebuttal verbiage pretty much speaks for itself. Contract was completely adhered to. Customer begged this company to fulfill their contractual obligation, and THEY are the ones who absolutely refused to schedule a time to complete the work that was promised. Customer was willing to work with company in any way possible and schedule HER time around them; TubTechs completely refused.

They never at any time offered to come back to customer's home for any reason (to complete the work or view the work that she finally ended up hiring someone else to finish). Customer never at any time asked company to return any funds paid to an alternate contractor; this was completely fabricated. Lies and more lies. Customers -- just please beware.

Rebuttal verbiage pretty much speaks for itself. Contract was completely adhered to. Customer begged this company to fulfill their contractual obligation, and THEY are the ones who absolutely refused to schedule a time to complete the work that was promised. Customer was willing to work with company in any way possible and schedule HER time around them; TubTechs completely refused.

They never at any time offered to come back to customer's home for any reason (to complete the work or view the work that she finally ended up hiring someone else to finish). Customer never at any time asked company to return any funds paid to an alternate contractor; this was completely fabricated. Lies and more lies. Customers -- just please beware.

Rebuttal verbiage pretty much speaks for itself. Contract was completely adhered to. Customer begged this company to fulfill their contractual obligation, and THEY are the ones who absolutely refused to schedule a time to complete the work that was promised. Customer was willing to work with company in any way possible and schedule HER time around them; TubTechs completely refused.

They never at any time offered to come back to customer's home for any reason (to complete the work or view the work that she finally ended up hiring someone else to finish). Customer never at any time asked company to return any funds paid to an alternate contractor; this was completely fabricated. Lies and more lies. Customers -- just please beware.

Of course the numbers are the same. WE STILL NEED ALL THE REFERRALS plus we need to be able to communicate with past customers.

Again the anger and hate and possibly the lack of a personal life is coming though here with the latest update from this customer.

We did not change our name. Anyone who knows anything about META TAGS or KEY WORDS within a web site and search engine placement knows that abreviations are not got good for placement.

If someone needs a Bathtub Repair they would key bathtub repair in most cases not Tub Repair. This was pointed out to us and we changed it on the web site to enhance search engine placement.

But DONNA again demonstrates her unreasonable vindictive behavior. Imagine having to deal with someone like this?

We work Under the Texas Property Code. The code is chapter 27. WE as workers have the LEGAL RIGHT STATED IN the CODE and also stated on the CONTRACT WITH THIS PERSON that the law allows us the opportunity fix any problems. The law is fair and reasonable.

This is to protect us from unreasonable demands or unreasonable expectations or try and pitch a fit to get something for free.

I am a consumer too. Just the other day I bought a washer from that broke in 7 days and flooded an area where we had wood floors. We called the comapany and they said it would be a few days before they could get someone out to look at it.

When I heard this I ALMOST JUMPED UP AND DOWN and caught myself before yelling at the person on the other end. Yes my wood floor got flooded and yes the washer was new and broke and of course I was upset. BUT I realized my company was just like the person on the phone regarding my washer. They sold us what they believed to be a good product and had no desire to ruin our floors or have the washer break. I have been in their shoes so I understood. We had to set up a time that would work for both parties. A mutual convenient time to address the problem. That's just the way it is.

I did not want to be angry and unreasonable. It makes it hard for everyone.

This is one angry unreasonable person.Just to make sure you as consumers understand this customer is Talking about a $150.00 Chip Repair.

On top of all this she in my opinion wanted the job for free. She stated to our office manager that she wanted a $150 Refund plus the $125 she CLAIMED to Have paid out to another company and was completely happy with. Of course she wont let see the repair.

If she was happy with the second chip repair why would we have to pay for it?

We were never allowed the opportunity to go back at a mutually convenient time to inspect the surface and make repairs if needed as agreed by our contract.

Our contract requires:
1.An inspection on any warranty or repair issue and a final determination at a mutually convenient time as allowed by the Texas Propert Code. When we were available she was not. When she was available we were not. I can understand she got frustrated a little but we would have showed up to buff the repair or blend it for the 5 minutes within a reasonable time.

We did not get this opportunity. If we did not run our business in this manner then anyone could call up and simply say there is a defect or a small problem and I WANT A TOTAL REFUND Plus I WANT YOU TO PAY FOR THE NEXT COMPANY who DOES THE JOB OVER.( which equals a free job ).

So call us anytime and we will be happy to help. We have thousands of happy customers. Just this past week we had 17 referrals in one neighborhood from people who could not believe the great service we offered. We are not perfect and we do our best. The last perfect person I know of said " let thee who has not sinned cast the first stone"

Thank you for your time and we forgive Donna for her posting even if it is full of hateful,vindictive, and ill will.
Gary

Just realized that TubTechs website (tubtechs.com) has changed their name to Bathtub Techs. I know this is the same company, as phone number is still the same, and website appears identical to how it was before under "TubTechs." Please add Bathtub Techs to company search words.