Complaint Review: Tufshop.com - Signal Hill California
- Tufshop.com http://www.tufshop.com Signal Hill, California U.S.A.
- Phone: 562-290-0212
- Category: Computer Stores
Tufshop.com If you buy from here and it comes damaged, you are SOL Spring HIll California
*Consumer Comment: Bait and Switch Fraud-Mongers
*Consumer Comment: UPDATE - Tufshop manages to further screw me
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When I opened the box, everything looked fine, but the CPU had bent pins and would not go into the socket, indicating it had been mishandled and possibly damaged.
I straightened the pins and inserted it into the motherboard and fired it up. The CPU fried immediately and would never even POST or boot.
It literally fried, as you could see the burn damage on it. I wrote to them explaining exactly what happened, and asked for an RMA to replace it.
They provided an RMA and I returned the CPU. Then they shipped it right back to me, citing their return policy that doesn't allow them to do returns on this item with the damage that it had.
They even had the gall to charge me for shipping the defective CPU back.
When I threatened to dispute the charge with the credit card company, they sent a frantic email asking me not to do anything and saying they would get back to me and do something.
Of course I never heard anything and I disputed the charge. (I suspect they just were stalling so that they could hopefully get me past the time where I could dispute the charge). That turned out to be a waste of time, but that's another complaint.
Bottom line: don't buy a CPU from these guys, cause if it comes damaged, or it's bad and fries on you, you are gonna be SOL, and out some real cash.
As a side note, I bought another one from Googlegear.com when I saw these guys at Tufshop are crooks.
That one worked for a time, but it started rebooting itself, and finally it cooked. I requested an RMA from them, and they sent me a brand new CPU that has worked perfectly for two months now, with no signs of any problems.
That's the difference between dealing with a fly by night shady outfit like Tufshop.com and a reputable company like Googlegear.
This report was posted on Ripoff Report on 05/08/2002 05:40 AM and is a permanent record located here: https://www.ripoffreport.com/reports/tufshopcom/signal-hill-california-90806-2145/tufshopcom-if-you-buy-from-here-and-it-comes-damaged-you-are-sol-spring-hill-california-20424. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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