Complaint Review: Tungsten Fashions - Rockland Massachusetts
Tungsten Fashions sent me the wrong ring in the wrong size, and then just kept to one I returned. Rockland Massachusetts
*Author of original report: Lets be more specific
*REBUTTAL Owner of company: This Customer was Refuned in Full and this statement is Untrue
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I bought a ring from Tungsten fashions (Cicero) for $44.99 in June of 2016. The ring felt a little tight, so I didn't wear it much. A few months later I got an electronic caliper, and discovered the ring they sent me was a half size smaller than the one I ordered, and it was advertised as 9mm, but the one they sent was only 8mm wide. I contacted them, and they told me to just return it, and they would give me the correct ring. I returned the ring by US mail on April 21st 2017. In June of 2017 they sent me a ring that was much smaller than the one I returned for being too small. When I contacted them about the ring being even smaller then the one I returned, they said I would have to pay to exchange it. The small ring was worthless to me, so I agreed to pay the exchange cost under their lifetime coverage. It is now almost 7 months later, and they haven't replaced the ring which they agreed to exchange.
I have called, and emailed Damien numerous times. He is always polite, and he just tells me the ring will be there in a few days. This has been going on for nearly 9 months. I personally don't think they have the ring in a 9mm width. They are still advertisiing that they have the ring as "in stock", but according to Tungsten Fashions they are waiting for the shippment for over 9 months.
There is not a lot of money involved, but something is obviously wrong here. In my last email to Damien I simply requested that he show me an invoice that he had ever had the ring he is advertising, but he never returned the email. I have saw other similar complaints against Tungsten fashions on other complaint sites. First. Their onsite reviews are cherry picked. They never published mine.
I have never had such a bad on-line experience. Most on-line companies make sure to follow through when a customer orders something because they depend on a good reputation. I will likely never get my ring or the $44.99, but I can at least make the world a better place by protecting others from Tungsten Fashions. They have a nice Website, and they are very polite, but in my case they took my money, they haven't provided me with the product I ordered, and as of today they continue to advertise having the product "in stock" ( I just checked 1/18/2018). You can draw your own conclusion as to if they stole the ring I returned to them. For almost 9 months they have my money and ring, and after repeated promises to send me the correct ring I ordered, I have nothing.
This report was posted on Ripoff Report on 01/18/2018 12:31 PM and is a permanent record located here: https://www.ripoffreport.com/reports/tungsten-fashions/rockland-massachusetts-02370-2645/tungsten-fashions-sent-me-the-wrong-ring-in-the-wrong-size-and-then-just-kept-to-one-i-r-1423842. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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