TV Box Sets Sells bootleg copies refuses to refund money for returned products Ontario Internet

I purchased the Ally Mcbeal series from this company. They said they were from the distributor. They shipped them with a label that said "instructional video", I assume this was to avoid customs. They sets were obviously not from a distibutor. The quality was bad and most of the disks did not work. I contacted them and they said the set has never been released and these were from a private collector. (Nice way of saying bootleg) They said I could return them for a refund. I followed all of the instructions to return them. They were returned via UPS and signed for. Now I can not get anyone in the support department to return my e mails. I checked the Canadian better business bureau and they have had numerous complaints against this company. I wish I had done this before my purchase. I also found that they have lots of names and e-mail addresses and locations, another indication of fraud. The bottom line is these guys are crooks, they do not honor warranties, they violate copyright laws and they send you defective merchandise.

Tj
Mesa, Arizona
U.S.A.