Complaint Review: TVDVDPLANET.COM - Saint-Laurent Nationwide
- TVDVDPLANET.COM 3700 Rue Griffith Suite 62 Nationwide Canada
- Phone: 877-7TV-SHOW
- Category: Video Stores
TVDVDPLANET.COM WKRP Episodes. Poor Quality Pirated Recordings From Cable TV to DVD Saint-Laurent Quebec, Canada
Here is where the trouble starts: After the order was submitted, there was a statement which indicated I would receive an email with the tracking number. I did not receive this, and sent them an email requesting it. I got no reply to my request.
After a few weeks with no delivery, I called them, but their number was temporarily out of service this cant be good. I then tried the live help with no luck don't even bother with this the system acts like all representatives are busy and they will be with you as soon as possible, but they never show up.
Another email was sent demanding a status or delivery within 48 hours, or I would contact my bank and charge the item back. U never got the email but received the merchandise. The discs arrived in a poorly constructed bubble wrap envelope. The discs themselves were labeled poorly, had ink smudges on some, and they all their fingerprints on the data side of the disc!!
Next I put a DVD in to see how it looked well it was recorded off the air! I do professional videography for weddings, receptions etc, and was amazed at the poor menu and picture quality. The shows appeared to be recorded off the air, onto a VCR with tracking problems. In addition to this, I see that disc number 2 is completely blank!
There may be more blanks in there, but I was so aggravated, I wanted to post this here as a warning to others about this company. I hope this proves useful to anyone considering a purchase from this, or similar companies. I am also tempted to submit a complaint to the FBI regarding copyright infringement.
Oh they also have a guarantee' stated on their web site as follows:
100% Quality Guarantee
We guarantee all our merchandise is of the highest quality. Rest assured that when doing business with TVDVDPlanet you will always receive exactly what you paid for!
30 day 100% Unconditional money back guarantee!
If a customer is delivered the wrong item, they may exchange it for the correct one. In this circumstance, please email us within 5 days of having received the package for an exchange authorization number. All you must do is send the product back in its original state.
Upon receiving new shipments we always examine our merchandise for damages and defects. Please note that it is also your responsibility to make sure everything is satisfactory. All defects must be reported within 5 days in order to receive your exchange for an exact replacement of that item.
Note Exchange (Shipping Error or Defect):
1 - All merchandise must be shipped back in the original packaging.
2 - Customers' receive date' is based on our carrier's (Priority Mail) tracking system.
3 - Used or damaged goods will under no circumstances be accepted.
This report was posted on Ripoff Report on 12/27/2006 11:39 PM and is a permanent record located here: https://www.ripoffreport.com/reports/tvdvdplanetcom/nationwide/tvdvdplanetcom-wkrp-episodes-poor-quality-pirated-recordings-from-cable-tv-to-dvd-saint-227480. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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