TVDVDWorld.TV.com Defective Blank Pirate Thirtysomething DVD Collection Sent Mailed From Internet

I placed an order on May 9, 2008 to purchase the television series Thirtysomething on DVD. When the set of 21 discs arrived they were not acceptable, some completely blank, others damaged, no titles, some obviously video taped with a recorder placed in front of a television set. Very poor product, defective.

I requested a full refund on both June 12, 2008 and July 2, 2008, both times I spoke with a customer service rep named Val. Each time I was told my refund request had been sent to the billing department and they were processing the refund, however I received my latest credit card bill and no such credit has been issued.

The amount in dispute is $110.58, this includes the price of the DVD set in the amount of $88.99 plus 421.59 tax. I was told I would receive a full credit to my visa in the amount of $110.58. I was also told the company would be sending an envelope in which I was to send the DVD set back.I have received neither.

I would appreciate any assistance you could provide in this matter. I have also contacted the bank that issued my Visa card and they are investigating the matter as well.

Anonymous
Palmdale, California
U.S.A.