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Report: #181380

Complaint Review: TVMAX - Dallas Texas

  • Submitted:
  • Updated:
  • Reported By: Houston Texas
  • TVMAX 1111 W. Mockingbird Lane Dallas, Texas U.S.A.
  • Phone: 866-846-3488
  • Web:
  • Category: Cable TV

TVMAX poor customer service Dallas Texas

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Every time you contact TvMax regarding an issue your having wheither it be cable or there internet,all they do is submit forms regarding your issue, and can never be able to contact a supervisor at anytime of the day or nite. They also give false information,false hopes,reps are not properly trained, and you can never get credit for the time your out of service. Your always asked to wait for a work order to be completed before any credit,IF Any to be applied. I have had Signal problems also for 4 weeks, and have had 4 seperate work order done and still the service is not where it suppose to be. When i initially contacted Tv Max regarding my issues, all i get is rude reps that are not willing to go the extra mile to assist there ]customers on any issue. Additionally, if you have a internet problem there customer service on the internet portion ends at 5pm on weekdays, and closed on weekends. There overall customer service is extremly poor, and all they can do is fustrate and agrevate you to no ends and still not get the service you deserve. If i were you, never get service with TvMax, they level of service is not where it should be at all, not in the least.

David
Houston, Texas
U.S.A.

This report was posted on Ripoff Report on 03/15/2006 02:40 PM and is a permanent record located here: https://www.ripoffreport.com/reports/tvmax/dallas-texas/tvmax-poor-customer-service-dallas-texas-181380. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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