Two Men And A Truck Charlotte NC Two Men And A Truck Charlotte Bad Business - Broke TV - Will not replace charlotte North Carolina

We are sorry to hear that your television was damaged during the course of your move. Every customer is presented with three different levels of valuation to choose from at the start of the move--basic, depreciated value, and full value protection. The level of valuation that was selected on this move was basic which states that the Mover’s maximum liability will be 60¢ per pound based upon the weight of any lost or damaged items, regardless of its actual value. For example, damage to a refrigerator weighing 400 pounds would result in a maximum claim settlement of $240. For more information regarding valuation choices, please refer to the N.C. Utilities Commission's "Moving 101-A Consumer's Guide" brochure which you received at the start of the move: ncuc.net/consumer/transportation/ConsumerGuide.htm 

The original box for the television was not kept and a new television box was not purchased so the crew had to wrap the television securely in a moving blanket and then place it on the truck. There was no visible damage to the television.

Unfortunately, due to the flat screen television weighing only 35 pounds the basic valuation that was selected on the move came to a settlement of $21. After speaking to repairmen, we learned that there was no way that we could repair the damaged item. Management in good faith offered to increase the level of valuation to depreciated value resulting in a settlement of $1.25 per pound per article damaged, or $43.75. 

We apologize for the frustration that this outcome has caused.