Tynan's Nissan False and Deceptive financing statements Aurora Colorado

We apologize for this apparent miscommunication and appreciate it being brought to our attention. After having interviewed the staff members involved with this transaction, we have come to the conclusion that what has transpired is just that - a miscommunication with the customer about sales tax (which was in fact collected as a part of the amount financed) and the state's ownership tax, which is always due at time of registration and to be paid at the DMV. It's not that we elected not to collect the customer's ownership taxes at time of sale, it's that the State of Colorado mandates the latter be collected only at the DMV. Having done business in the state of Colorado for more than 50 years and employing a tenured sales, finance and sales management staff, we are confident that none of our staff members would have purposely misinformed the customer of the state's disposition and of exactly what taxes were collected by the dealership at the time of sale. 

That said, we certainly don't want to see one of our valued customers in a situation where they are unable to get plates due to a misunderstanding and would be perfectly to participate in their quest to get their vehicle legally registered with the State of Colorado. In that vein, we would be willing to pay half of the customer's ownership tax amount.

Please let us know if this proposed solution is agreeable with the customer and we will get a check mailed out to the customer ASAP.

Sincerely,

Matt Tynan

I have reponded as follows:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 11951340, and find that this resolution is satisfactory to me.

I would also like to state for the record that I don't think anybody at Tynan's DELIBERATELY mislead me.  I think it was indeed a miscommunication.  However, I also believe that this is a common miscommunication.  I have spoken with several friends who have purchased new vehicles and they were just as shocked as I was when they went to get plates.  As Tynan's has been in business for so long, I'm certain I can't be the first to have this issue.  I would also like to sate for the record I am happy with my purchase and all other aspects of my dealing with Tynan's.  Because of their swift and reasonable response, I would buy another car from them and I would recommend them to a friend.

Sincerely, 

Alan Hageman