Report: #1242077

Complaint Review: U Haul Authorized Dealer

  • Submitted: Wed, July 15, 2015
  • Updated: Wed, July 15, 2015
  • Reported By: Elle — Inglewood California USA
  • U Haul Authorized Dealer
    10600 Hawthorne Blvd
    Lennox, California

U Haul Authorized Dealer True Value Hardware Store Unauthorized Charges on Credit Card, When I Paid CASH. Lennox California

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On June 30th, 2015, my mother and I came in to rent a U Haul. 19.95 plus insurance. Total came to 49.80. I wanted to pay cash but it's required that a card be submitted at drop off. We returned two hours later, and I paid cash. I remember that I gave him three 20 dollar bills because I didn't want to give him a 50.00 bill. Some places are funny about that type of thing, so I handed him smaller bills and put the 50 back in my purse. He went outside to check out the truck and acknowledged that the truck had a full tank of gas upon return. I smiled collected the receipt, and we left in my mothers car. 

Today my mom gets her AMEX statement and 45.80 is on the bill! I tell my mom to dispute the charges, but I call the store and it rolls to a customer call center who will leave a message for the manager. I have a bad feeling already, so I hang up with her and drive down to the location. A friendly and helpful Latina woman looks me up in the computer and prints out a receipt that shows I paid by credit card!!! I point at the Asian man behind the counter and inform her that I paid cash to that man on the 30th. He doesn't say anything. I know he either does this to people on purpose or maybe he made a mistake, but he doesn't care to discuss it. So I storm out letting them know that I intend to take them to court. In the meanwhile, my mother is disputing the AMEX charges. What a ripoff. 90.00 for a U Haul for 2 hours!!!

This report was posted on Ripoff Report on 07/15/2015 01:29 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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