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Report: #1116098

Complaint Review: U-Haul Storage of Gulfport - Gulfport Mississippi

  • Submitted:
  • Updated:
  • Reported By: IAMME — Gulfport Mississippi
  • Author Not Confirmed What's this?
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  • U-Haul Storage of Gulfport 1132 Pass Road Gulfport, Mississippi USA

U-Haul Storage of Gulfport Malicously Overcharged Gulfport Mississippi

*UPDATE Employee: U-Haul Cares

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The owner apparently does not know his employees. I was told one thing and charged another. I was maliciously charged fees for whatever they could think of. I was rented the truck with an 1/8 tank of gas and returned it with just over a tank. However, I was charged for gas, $110. And even though I cleaned the truck before I returned it, I was also charged a cleaning fee of $43. And for some reason I was also charged $330 for a one day rental, after I had already paid $100 cash the day of the rental. My total ended of being $532 for a one day rental. They did subtract the $100 that I paid in cash which brought the total $432. I tried to dispute it with the owner who said he would call me back but never did and wouldn't answer my calls. I later received an invoice stating that I have a balance due of $462, which means they somehow added another $30. Bottom line, these people are a bunch of rip-offs and I wouldn't recommend them to any of my military, business or family members. And by the way the owner, d**k, said he didn't know who the female was that rented me the truck. How could you not know your employees, she was the only one working inside that day and there was a male working outside who happened to be inside at the time. 

This report was posted on Ripoff Report on 01/16/2014 02:33 PM and is a permanent record located here: https://www.ripoffreport.com/reports/u-haul-storage-of-gulfport/gulfport-mississippi-39501/u-haul-storage-of-gulfport-malicously-overcharged-gulfport-mississippi-1116098. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

U-Haul Cares

AUTHOR: Maria p. - ()

POSTED: Friday, January 17, 2014

My name is Maria Palmisano and I am with U-Haul International. I first would like to offer you my apology for the inconvenience you experienced with your U-Haul transaction. Please allow me the opportunity to research your concerns further to offer an appropriate reply. I understand you rented from our U-Haul Center of Gulfport at 1132 Pass Road in Gulfport, MS. Please provide me with the date of your rental and the name of the lessee listed on the contract. I can be reached at maria_palmisano@uhaul.com.

Again, I do apologize and hope to hear back from you soon.

 

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