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Report: #1166592

Complaint Review: U S Prison Calls LLC - Dallas Texas

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  • Reported By: George — Carson California
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  • U S Prison Calls LLC 3523 McKinney Ave, Suite 750 Dallas, Texas USA

U S Prison Calls LLC Jail Call Services bad service, brisk, non cooperative, Dallas Texas

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On July 29, 2014 I canncelled an order made from my debit card, it was immediately after the transaction of my debit

Card that I sent the company an email cancellation. It came back to me as my order was pending and the cancellation was being

Ignored. I sent three more and they continued to not knowledge my request for cancellation.

I signed up for membership level B for 42.95 (USD) 3 MONTHS - SAVING 50% AND UNLIMITED TALK.No recurring payments

Then on the next page a one-time set up fee was added to the order. Account Activation Options (One time charge)

Check box for $ 19.95 1 -Hour Activation or chec box for" same day"$14.95 I chosed the  second option same day. Which totalled my order 

$79.22 . I was pleased to have calls unlimited for three months but its not unlimited. Therefore when I realized it was a mistake and I cancelled within minutes. I should have no problem getting my money returned to my debit card. 

Instead they rapidly let the order go thru ignoring my cancellation of email and I have all the emails on time this transaction was done. Then I receive an email stating. Thankyou for your order! 

The next day they called me asking why I wanted cancellation. Because they advertise if not happy I can cancel any time and be refunded because I ordered unlimited. They declined my request of cancellation. I never had any verbal conversation with company and if so, I would of cancelled verbally their phone hour are central time and close at 8:00pm  5 oclock my time. And when I tried calling them back they had me on hold never being able to talk to them. I hung up phone after waiting over 45 minutes 

 

This report was posted on Ripoff Report on 08/01/2014 01:12 AM and is a permanent record located here: https://www.ripoffreport.com/reports/u-s-prison-calls-llc/dallas-texas-75204/u-s-prison-calls-llc-jail-call-services-bad-service-brisk-non-cooperative-dallas-texas-1166592. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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