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Report: #558853

Complaint Review: UBA United Benefits Advantage - Virginia Beach Virginia

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  • Reported By: Liz — Burleson Texas United States of America
  • Author Not Confirmed What's this?
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  • UBA United Benefits Advantage Virginia Beach, Virginia United States of America

UBA United Benefits Advantage United Benefits UBA United Benefits Advantage charged my account without my knowledge. Virginia Beach, Virginia

*UPDATE Employee: Dear Liz in Burleson, TX

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I purchased The Ultimate Facial kit and Bellaclear for $2.87 each off the internet. After checking my bank account, I noticed a charge for $39.99 from this UBA Virginia Beach. I never authorized this charge or even heard of this company.


After doing a search for UBA Virginia Beach, I noticed Ripoff Report: UBA. I am so angry that this company has been ripping people off for some time now. Please report them if you have a similar story. Dont let them get away with this. Report them to IC3, an investigative agency dealing with internet fraud and scams.


Always check your bank account after an internet purchase!!


 *EDitor's Suggestions on how to get your money back into your bank account that someone wrongfully takes it from you! 


EDitor's Suggestions on how to get your money back! HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO: Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E. According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days. If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges. Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent! DO NOT TAKE NO FOR AN ANSWER! Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get. And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state. Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth. If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

This report was posted on Ripoff Report on 01/23/2010 09:40 AM and is a permanent record located here: https://www.ripoffreport.com/reports/uba-united-benefits-advantage/virginia-beach-virginia-/uba-united-benefits-advantage-united-benefits-uba-united-benefits-advantage-charged-my-acc-558853. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Dear Liz in Burleson, TX

AUTHOR: Edwin v - (USA)

POSTED: Monday, March 15, 2010

I am an employee with Consumer Benefit Services, Inc., located in Naperville, IL. Cbsi designs and customizes discount benefit membership programs for separate third-party businesses. We solely provide the discounted services to the members registered in the program(s) owned by the third-party businesses.

The third-party businesses provide the program(s) to their customers as an added benefit or they market their private labeled program(s) to their customers as an opportunity to join their club. The customer service representatives in our call center only answer in-bound calls placed by members who are attempting to use the discounted services offered within their program. Cbsi does not bill, solicit or telemarket any programs to consumers.

United Benefit Advantage is not an independent business, but is a discount membership program that third-party businesses offer to their customers.

We want to ensure that all of your issues are resolved as soon as possible. If you were unable to resolve this matter, please call us at 1.888.255.4989 and a representative in our customer service call center will assist you and verify the status of your membership. At that time, our representative can determine the third-party business responsible for registering you into the United Benefit Advantage program and will connect you with them to address your complaints directly for further resolution.

Sincerely,

Edwin O. Velazquez | Program Support Specialist | Cbsi Membership Services | 1620 Bond Street | Naperville, IL 60563

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