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Report: #1445112

Complaint Review: Uber ride - Reno Nevada,

  • Submitted:
  • Updated:
  • Reported By: James — Reno United States
  • Uber ride Po Box 18794 Reno, Nevada, United States

Uber ride Charged me a cancellation fee because they didnt go to where I was Reno Nevada

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Uber's app is extremely confusing and nonintuitive especially for infrequent intermittent use. It was totally different then the last time I used it. Apparently I asked them to pick me up at my destination intead of the airport which is actually where I was... I tried to find a way to call the driver (which had been changed from the way the old app worked) and then I tried to cancel before the uber driver arrived at my destination (I also tried to text her). I was exhausted from traveling for three days. By the time I figured it all out I was left with a choice of paying double or canceling and starting over. I was still stuck with a cancelation fee so I went to Lyft. I don't reward companies who use GOTCHA!! Technology. F them!! They won't se a dime from me until they change their business practices.

This report was posted on Ripoff Report on 05/29/2018 12:45 PM and is a permanent record located here: https://www.ripoffreport.com/reports/uber-ride/reno-nevada-89511/uber-ride-charged-me-a-cancellation-fee-because-they-didnt-go-to-where-i-was-reno-nevada-1445112. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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