Complaint Review: UCR SparePartsWarehouse.com - Dayton Ohio
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- Author Confirmed
- UCR SparePartsWarehouse.com 1332 Woodman Dr Dayton, Ohio U.S.A.
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- Category: On-Line Stores
UCR SparePartsWarehouse.com Refusal to credit restocking fee and shipping after merchant error Dayton Ohio
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I ordered a keyboard from this company for a laptop computer. The merchant sent the wrong part (the wrong part was in the box), then claimed that I ordered the wrong part, so they refused to issue a refund. I ordered a keyboard, and the item I received in the box did not match the part number ordered. They must have picked the wrong item from the warehouse, as the paperwork was correct, but the physical part was wrong. I returned the item and the merchant would not refund shipping, nor a 15% restocking fee, even though their policy states that they will provide a full refund if they make a mistake. I disputed the charge with my credit card issuer, and the merchant lied and said that I told them I ordered the wrong part to get an RMA number. As a result, the dispute was not resolved by the credit card issuer. The company continues to refuse to refund the charges.
Jason
Fort Myers, Florida
U.S.A.
This report was posted on Ripoff Report on 05/07/2009 06:45 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ucr-sparepartswarehousecom/dayton-ohio-45432/ucr-sparepartswarehousecom-refusal-to-credit-restocking-fee-and-shipping-after-merchant-e-449509. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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