UGT-Servers Ripped off Fort Myers Florida

This person is putting it all over the internet. It is clearly a competitor. Why are you using different names at each location?

(((Redacted)))


 CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

I have just had one of the employees double check my previous work as well as check all of our phone records.

We use a phone service that stores all voice mails for as long as we want them. Our phone services show a total of 10 Voice mails left in the Month of March. Out of the 10 only 6 before the 23rd of the month. Out of the 6, not one of them was from a CT area code. Also out of the 6 not one of them was a duplicate.

Please do contact us, as I am anxious to see what numbers you were dialing, where you got them and how we can proceed to assist you.

Best Regards,
Jarrod

Jacob,

I have looked through all records, including back up sources, merchant accounts as well as all banking records and we have only had one "Jacob" order from our website in the last 2 months. The person that ordered is not from the United States.

So please do provide your information so we can get right to the bottom of this for you.

A couple other things I would like to point out. "After waiting for the setup to complete (we knew this would take a while from what we heard ugt-servers is slower then most ventrilo hosts)." Our setup is instant and there is no "waiting" process. So I am not sure why anyone would think our setup times are slow. I appreciate you letting us know what is being said about our service.

"I have had this server less then a week (I believe about 4 days)." You mentioned on 3/12 that you woke up and the server information was gone. When you wrote this, it was on the 26th of March.

Once again, not everything is adding up here. So make sure you let me know your port number and if you used a CC or another source to make your payment. Even call me so I can right a wrong. Clearly there is some failure in communication and I do not want any one of my customers subject to this.

I will keep checking back daily here, until this is resolved as you are stating you have not got responses via email. I would be more then happy to help you here.

Best Regards,
Jarrod

Jacob,

I have looked through all records, including back up sources, merchant accounts as well as all banking records and we have only had one "Jacob" order from our website in the last 2 months. The person that ordered is not from the United States.

So please do provide your information so we can get right to the bottom of this for you.

A couple other things I would like to point out. "After waiting for the setup to complete (we knew this would take a while from what we heard ugt-servers is slower then most ventrilo hosts)." Our setup is instant and there is no "waiting" process. So I am not sure why anyone would think our setup times are slow. I appreciate you letting us know what is being said about our service.

"I have had this server less then a week (I believe about 4 days)." You mentioned on 3/12 that you woke up and the server information was gone. When you wrote this, it was on the 26th of March.

Once again, not everything is adding up here. So make sure you let me know your port number and if you used a CC or another source to make your payment. Even call me so I can right a wrong. Clearly there is some failure in communication and I do not want any one of my customers subject to this.

I will keep checking back daily here, until this is resolved as you are stating you have not got responses via email. I would be more then happy to help you here.

Best Regards,
Jarrod

Jacob,

I have looked through all records, including back up sources, merchant accounts as well as all banking records and we have only had one "Jacob" order from our website in the last 2 months. The person that ordered is not from the United States.

So please do provide your information so we can get right to the bottom of this for you.

A couple other things I would like to point out. "After waiting for the setup to complete (we knew this would take a while from what we heard ugt-servers is slower then most ventrilo hosts)." Our setup is instant and there is no "waiting" process. So I am not sure why anyone would think our setup times are slow. I appreciate you letting us know what is being said about our service.

"I have had this server less then a week (I believe about 4 days)." You mentioned on 3/12 that you woke up and the server information was gone. When you wrote this, it was on the 26th of March.

Once again, not everything is adding up here. So make sure you let me know your port number and if you used a CC or another source to make your payment. Even call me so I can right a wrong. Clearly there is some failure in communication and I do not want any one of my customers subject to this.

I will keep checking back daily here, until this is resolved as you are stating you have not got responses via email. I would be more then happy to help you here.

Best Regards,
Jarrod

Jacob,

I have looked through all records, including back up sources, merchant accounts as well as all banking records and we have only had one "Jacob" order from our website in the last 2 months. The person that ordered is not from the United States.

So please do provide your information so we can get right to the bottom of this for you.

A couple other things I would like to point out. "After waiting for the setup to complete (we knew this would take a while from what we heard ugt-servers is slower then most ventrilo hosts)." Our setup is instant and there is no "waiting" process. So I am not sure why anyone would think our setup times are slow. I appreciate you letting us know what is being said about our service.

"I have had this server less then a week (I believe about 4 days)." You mentioned on 3/12 that you woke up and the server information was gone. When you wrote this, it was on the 26th of March.

Once again, not everything is adding up here. So make sure you let me know your port number and if you used a CC or another source to make your payment. Even call me so I can right a wrong. Clearly there is some failure in communication and I do not want any one of my customers subject to this.

I will keep checking back daily here, until this is resolved as you are stating you have not got responses via email. I would be more then happy to help you here.

Best Regards,
Jarrod

My name is Jarrod and I am the owner as well as head of customer service for UGT. Our business is founded and built on customer service. Please do provide some additional information on your case and I will be more than happy to look into it for you.

Based on the very vague information you have provided I have been unable to locate your account. One thing that stands out to me is we do not provide support via email to our customers. All support is handled inside our ticket system. If we do receive an email asking for support we kindly port this out to any person as we like to have documentation of all tickets for every account.

As for the phone messages, I apologize if we missed them. I personally pick up 99% of the phone calls that come in as well as answer 100% of the voice mails left. Please do leave some dates as to when you called and a port number for your service and I will be more then happy to assist in this matter.

We do have a 15 day refund policy and not one has been refused based on our TOS. Our TOS simply states, if we can not fix your issue and you request a refund we will honor the 15 day refund policy.

Once again I invite you to contact us at our 888 number so I can assist you in your matter.

Best Regards,
Jarrod Ploof