Uhaul Reservation rip-off! They can take a reservation, but they can't keep a reservation. Rude employees. Philadelphia Pennsylvania

It is bad enough this customer had a horrible customer service experience then you had to stick your comment, complete with sarcasm and little in terms of acknowledging the poor customer service experienced.
UHAUL routinely hangs up on irate customers. This is their business standard because they realize they cannot achieve customer satisfaction. They realize that the word 'reservation' is deceptive. They realize that deception is the only way they can guarantee business. They realize that if UHAUL were explicit, in stating that a truck was not RESERVED, that customers would go somewhere there would be a truck.
Readers, UHAUL reserves nothing but your money and they will get it from you even though they dont deserve a penny of it. Their customer service is HORRIBLE! Their business model is broken. And they have no apologies.
Use another company even if you pay a little more. It is worth it if just to put UHAUL out of business.

It is bad enough this customer had a horrible customer service experience then you had to stick your comment, complete with sarcasm and little in terms of acknowledging the poor customer service experienced.
UHAUL routinely hangs up on irate customers. This is their business standard because they realize they cannot achieve customer satisfaction. They realize that the word 'reservation' is deceptive. They realize that deception is the only way they can guarantee business. They realize that if UHAUL were explicit, in stating that a truck was not RESERVED, that customers would go somewhere there would be a truck.
Readers, UHAUL reserves nothing but your money and they will get it from you even though they dont deserve a penny of it. Their customer service is HORRIBLE! Their business model is broken. And they have no apologies.
Use another company even if you pay a little more. It is worth it if just to put UHAUL out of business.

It is bad enough this customer had a horrible customer service experience then you had to stick your comment, complete with sarcasm and little in terms of acknowledging the poor customer service experienced.
UHAUL routinely hangs up on irate customers. This is their business standard because they realize they cannot achieve customer satisfaction. They realize that the word 'reservation' is deceptive. They realize that deception is the only way they can guarantee business. They realize that if UHAUL were explicit, in stating that a truck was not RESERVED, that customers would go somewhere there would be a truck.
Readers, UHAUL reserves nothing but your money and they will get it from you even though they dont deserve a penny of it. Their customer service is HORRIBLE! Their business model is broken. And they have no apologies.
Use another company even if you pay a little more. It is worth it if just to put UHAUL out of business.

It is bad enough this customer had a horrible customer service experience then you had to stick your comment, complete with sarcasm and little in terms of acknowledging the poor customer service experienced.
UHAUL routinely hangs up on irate customers. This is their business standard because they realize they cannot achieve customer satisfaction. They realize that the word 'reservation' is deceptive. They realize that deception is the only way they can guarantee business. They realize that if UHAUL were explicit, in stating that a truck was not RESERVED, that customers would go somewhere there would be a truck.
Readers, UHAUL reserves nothing but your money and they will get it from you even though they dont deserve a penny of it. Their customer service is HORRIBLE! Their business model is broken. And they have no apologies.
Use another company even if you pay a little more. It is worth it if just to put UHAUL out of business.

The concept of the term "reservation" is often misapplied by U-Haul consumers. The reason for this is two-fold. First of all, many people simply lack the ability to comprehend basic English. These are people who go into the "You-Scan" aisle at the grocery store and ask for assistance. There is a reason the company is called "U-Haul" (say, "YOU-haul"). They don't want anything to do with your move. That's your job. Not theirs.

The second reason is that U-Haul frequently misapplies the English language. Webster's primary defination of "reservation" is: "The act of keeping back, withholding, or setting apart." You probably think "I have a reservation" means that U-Haul is withholding a truck FOR you. In reality, what it means is that U-Haul is withholding a truck FROM you! (It's more fun that way and they get a lot of kicks and giggles from this).

Also, common sense is the characteristic of a person to make a simple observation and draw a logical conclusion. For instance, if you notice that a fleet's vehicles consists of 30-year-old trucks with mileage approaching a light-year... common sense would conclude, "This company does not consider quality as highly crucial." But do you notice that? No. People usually have as much cents as they have sense.

Face it. You rent from companies like U-Haul because you can't hire competent people to do it FOR YOU. You're just asking for trouble from the beginning. U-Haul is simply trying to give you as much trouble as you've been asking for.