Ultimate Pet Websites and B2C Marketing & Technology WIlliam Rilenge Took $900 of my money for 2 websites 15 months ago, missed deadlines, Threatened me w/lawsuits, did NO work on 2nd website and has refused to refund any of my $$$ !!! Internet

I also have had huge problems with Ultimate Pet Websites, and specifically with William Rilenge, with whom I have had harrowing discussions in which he has tried to intimidate me and threatened me with lawsuits and also been threatening to post about me online "in force."  What he can post about me, I don't know - for being a dissatisfied customer who wants a refund??  He has been unusually argumentative and unyielding regarding the issues I've had, intractible and recalcitrant to a magnitude I have never experienced before from anyone running a business. 

The first designer which was assigned to my projects, Luke Cuenco, made excuses for delays, either didn't read or couldn't imbibe the information I sent him (I have written documents with his myriad excuses and apologies from him for "missing" what I'd already sent him when he asked for the same information again), and it is my opinion that he was incompetent regarding my project. 

When he finally produced something after the deadline I was promised, it looked like a template that was thrown together in half an hour, not ANYTHING like what I had sent in instructions and discussed via e-mail.  In fact, I was able to put up an unrelated Web site of my own a few months ago that took me an hour, and it looks better than what Luke Cuenco produced.  When I communicated that to Ultimate Pet Websites, they must have agreed, because I was assigned a new project designer, Jared Zollner.  More on Zollner below, but for now it will suffice to say I was promised a second deadline by him of two weeks which he also missed, by two weeks.  At that point I asked, again, for a refund.

When I asked for a refund after the first deadline I was promised came and went, my request was refused, and I was strong-armed by being told I may as well work with them because they would never offer me a refund.  I had no choice but to accept a second designer, Jared Zollner, who promised me a Web site within two weeks.  Another deadline was missed, and I didn't see a link to a proposed site until two weeks after that second deadline had passed. 

When I looked at the link for that Website design, it was NOTHING like the design and ideas I had discussed.  In fact, after "working" on my project for over two months, they actually got the type of business on the home page wrong.  After all this time, the copy put in had my business as the wrong type of business!  The proposed look of the site link, by the way, was nothing like what I had discussed, described, or expected, and so I did not approve it.  I requested a refund again, and was denied a refund - again. 

As well, during that time, because so much time had passed, reference I gave them to Web sites I liked for colours and design which they requested I was told were no longer available (they stated the domains had expired. I question whether this was even true or just another excuse for more delays, especially since one was a site they had designed - so, wouldn't they have access to it...?!?  Excuses, excuses!!! 

I had also paid for a second site in advance on which NO WORK was done, and 16 months later they are still refusing to refund the money for that project as well.   Late in 2011 I was offered a third of my money back in total for that project, which I turned down as that is NOT the half I should have been offered for that project on which NO WORK was done.  They refused to refund the half. 

I have tried AT LEAST to obtain a refund for my second project on which they did NO WORK and have found William Rilenge unreasonable and unyielding.  In one e-mail, he asked what my ideal resolution would be.  I wrote back and told him a full refund, and I think this made him VERY angry.  When I tried to reeson with him, he threatened me with lawsuits. 

In fact, only last night at around midnight he threatened me again with lawsuits and told me he would be scanning the Internet for complaints written by me, telling me that he'd successfully sued other complainers and that one was even serving time in jail - OH, BOY, what scare and intimidation tactics!!  I feel like doing business with them is like doing business with the MAFIA!!  Then he sent me a "last offer" e-mail in which he told me that he would refund me (finally - after 16 months!) for the second project on which no work was done, BUT that would be it and if I accepted that refund that I was, essentially, giving up rights to any refund for my first project. 

Then, he tells me via e-mail that no response and "silence" on my part will indicate acceptance of this "agreement" he came up with - AND THEN HE BLOCKS MY E-MAIL SO I CAN'T RESPOND.  How old is this guy - 12?!?  I used another e-mail address to tell him that silence or lack of response in any case is not a legally binding agreement, tacit or otherwise.  I have the e-mails, including hard copies, and can prove everything I am reporting.

After being threatened in the manners I reported by William Rilenge, I don't even see how Ultimate Pet Websites could ever make this right again.  After reading numerous complaints about them, on here and on other sites (just search 'Ultimate Pet Websites Complaints and you can see for yourself), I am struck by how other complaints so closely mirror mine, and how Ultimate Pet Websites can continue doing business in such a manner.  Isn't there an attorney general in that state, or a business organization to which they can be reported?  I intend to look into both, and more.

I wish I had avoided this company and NEVER paid them any money in advance.  I am now out the $900 I paid them and have NOTHING to show for it.  I will be taking them to small claims court and adding in my costs for time spent on this matter, travel costs, and court costs.  When I win a judgment, I will have it promptly executed.

I fully expect that a response by Ulitmate Pet Websites similar to those I viewed to others' complaints will be posted here.  Please don't be fooled by it.  The reponses always sound reasonable, but dealing with this company and William Rilenge has been anything BUT reasonable, to say the very least. 

And, as a consumer and business person, I am certainly be concerned about the solvency of this company if they are willing to spend hours and hours e-mailing me, threatening me and arguing with me which instead could be used working on peoples' projects whose money they have accepted, all over a sum of my $900.00.  That is a HUGE red flag to me that a company would risk complaints such as mine being posted instead of refunding that amount of money.