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Report: #487111

Complaint Review: Ultimate Technologies - Knoxville Tennessee

  • Submitted:
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  • Reported By: Jack — Marion Virginia USA
  • Author Not Confirmed What's this?
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  • Ultimate Technologies 5611 Merchants Center Blvd Knoxville, Tennessee United States of America

Ultimate Technologies Unethical Business. Unfair Prices. Knoxville, Tennessee

*UPDATE Employee: Every story has 2 sides

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Before buying from Ultimate Technologies, ask yourself, why:



  1. do I want to buy a product that isnt in the top ten listed by Consumer Reports in October 2009?
  2. do I want to pay $1,350 for a vacuum cleaner?
  3. would I buy from a company that doesnt provide acceptable customer service?

Business by the Book describes six basic business minimums.  Ultimate Technologies (UT) disregards:


1) Practice total honesty.  Multiple promises to pick up the product were made by multiple employees and broken over the course of several weeks.


2) Be accountable.  UT and its finance company attempt to intimidate customers, suggesting that canceling the purchase agreement will adversely affect the customers credit score.  UT accepts no responsibility, constantly referring to federal law that permits them to hold the customer liable for the purchase if not canceled in three business days.


3) Provide a quality product at a fair price.  Relative to better products, the price charged by UT for a Kirby vacuum cleaner doesnt even come close to fair.


4) Treat your customers fairly. I witnessed the company owner berating a customer to tears, demonstrating the true business management style.


I was blind but now I see!" John 9:25

This report was posted on Ripoff Report on 08/29/2009 02:25 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ultimate-technologies/knoxville-tennessee-37912-3460/ultimate-technologies-unethical-business-unfair-prices-knoxville-tennessee-487111. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Every story has 2 sides

AUTHOR: NewYorkChick - (United States of America)

POSTED: Sunday, February 28, 2010

You would want to buy a Kirby because it doesn't have to be in Consumer Reports to be a quality product. Kirby is the only metal home care system on the market. It has the longest life span of any other. There is nothing on the market today that even comes close to being compared to the Kirby. It is in a league of it's own. That is one reason why it is still sold by in home demonstration.So much would be missed and wasted sitting on a shelf at walmart.They retail for over $2000.00 and are worth every penny. If you have pride in your home and care about the cleanliness not to mention the health issues than you too would own a Kirby. Our company is very honest and does the best that it can to service the public.  If you wanted it out of your house that fast maybe you should have mailed it. It's not like your 150 miles away from Knoxville. The Federal Government makes the consumer cancellation laws, we just follow them. Unfortunately consumers don't always read what they are signing and want to put blame else where. We realize that customer service doesn't end with the purchase of our equipment it begins. We would never treat a customer with disrespect and we certainly wouldn't throw them under the bus for being a bad customer in our eyes. Like the bible says You were blind but now I hope you do see every story has two sides and I know it also says you shouldn't bear false witness against your neighbor.

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