Union Plus Credit Card playing phone tag Ripoff Salinas California

On Sept.27th,I needed to contact Union Plus to be taken out of their hardship payment program so Credit Guard of America could start their program with me.

I was given 3 different phone numbers,disconnected 3 times,and talked with 7 different customer service people. Number 6 was a Supervisor.Every time they transferred me to the department that I needed, I was disconnected and had to start over.

This had me on the phone for 45 mins.,so by the time I had reached No.7 I was mad.All I needed was a confirmation number that showed I was out of their program.None of the 7 could give that to me and they never connected me to a person who could.

Also, I had signed-up for their hardship program back on Dec.15th ,2004 and was done with their 6-month program on May 2005,but they are saying that I was put back into their program in July 2005.I told them that I did no such thing and that they had put me back into their program without my permission. No.7-Kathy told me that does not happen.

Kathy then told me she would e-mail her supervisor about the problem and I will have to call them back in two days.

I called CreditGuard back and told them what happened,Byron called UnionPlus, got ahold of Brian-a manager.I will be calling back on Thurs. Sept.29th to check to see if I have been taken out of their program.And this will be made into a conference call with Bryon, Brian and me.

I am in the Customer service business with my job and if I had treated a customer in this way, I would be fired on the spot.

So, Beware of this company and their Customer Service Dept.

Ellamae
Elmira, New York
U.S.A.