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Report: #467088

Complaint Review: Uniserv Corporations - Pompano Beach Florida

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  • Reported By: FORT LAUDERDALE Florida
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  • Uniserv Corporations 2177 N. Powerline #2 Pompano Beach, Florida U.S.A.

Uniserv Corporations Pool service and customer service are appalling Pompano Beach Florida

*UPDATE Employee: UniServ response to Danny

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During the month of June Uniserv was called two times about the pool turning green 2 days after the supposed "service" on every friday. When notifed the second time "owner" Alan promised to get back to me and after 2 days nothing was done about the pool.

My phone conversations with the office help were the rudest, making promises, not responding as promised and unprofessional.

Finally, "owner" Alan called and tried to tell me that the problem with my pool is "no main drain". This pool has been enjoyed for over 8 years since I have owned this house and the only time the pool turns green is when Uniserv Pool Company services it on an every Friday schedule.

Danny
FORT LAUDERDALE, Florida
U.S.A.

This report was posted on Ripoff Report on 07/02/2009 12:29 PM and is a permanent record located here: https://www.ripoffreport.com/reports/uniserv-corporations/pompano-beach-florida-33069/uniserv-corporations-pool-service-and-customer-service-are-appalling-pompano-beach-florida-467088. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

UniServ response to Danny

AUTHOR: Alan - (U.S.A.)

POSTED: Friday, July 17, 2009

Danny Ducello neglects to mention a number of facts in his criticism of our company, such as:

He claims that only UniServ turns his pool green. However, he came to our company under a deal where he could receive three free months of service, or $300 of repairs; all with a one year contract. Mr. Ducello chose only one free month of service because the pool was in such bad shape that the rest of his credit was put towards a prolonged special cleaning involving several visits and lots of chemicals.

In our conversation, Mr. Ducello claimed: Only UniServ has a problem with my pool, and I've had dozens of companies. Exactly! He's right! But, it's the same as if I told my doctor: You're incompetent, you've been working on my smoker's cough and it's no better, and I've been to dozens of doctors before you about it.

Which brings us to why Mr Ducello's pool has problems staying blue and clear. Any pool professional will tell you that many factors can be involved, especially in the extreme heat and intense sun of South Florida. In this case, we know that there's sand all around the pool and three dogs who like to swim. A dog the equivalent of ten to seventeen humans in filter use and chemical consumption, so it's like adding a bather load' of 30 to 51 people. Other possible factors, among many, are the hours per day a pump is on (Florida Spa and Pool Association recommends twelve hours a day in the summer) and the efficiency of equipment. Also, nobody but the owner of a pool can know how much fresh, untreated water is added to a pool every week. Leaks can be hidden for years this way, and many customers do not wish to pay the hundreds of dollars required for leak checks and repairs. This may or may not be true with this pool.

Finally, claiming bad service is a convenient way to try to void a one year contract that's front-loaded with customer benefits. Mr. Ducello did not have to sign a contract to receive our services. Most people do not. He did so to receive free service and repairs. Mr. Ducello has a (self-admitted) history of changing pool companies. Doubtless, the past companies have had the same problems we've had, as evidenced by the condition of the pool when we started.

All of the above is why we fully intend to hold Mr. Ducello to the one-year contract that he signed, or collect the appropriate liquidated damages. For the record, UniServ has a "B+" rating with Better Business Bureau and is one of a minority of state licensed pool companies in Florida.

Alan

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