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Report: #388526

Complaint Review: United Airline - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Stockton California
  • Author Confirmed What's this?
  • Why?
  • United Airline Nationwide U.S.A.

United Airline No refund, nore accomodations for foreigner's upgrade purchase mistake San Francisco california

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My cousin was visiting US from Japan and decided to upgrade his return flight on line. He wasn't quite sure if the upgrade was taken, so he tried few times. (his English is not all that good...)

It ended up 4 upgrades for 1 flight he took. United charged him $325 for each upgrades 4 times! Total $1300!

He and I contacted United to ask for refund, they said their policy do not allow any refund.

Only offer they can give is to have those upgrades alive for one year.

He can only use it in region 1, which is mainly United States.

These upgrades he purchased by mistake are not transferable either. Which means if he does not come to US and travel here, he must lose whatever he paid.

He is not a business person, I do not think he will come to US 3 more times within a year. United has services in Japan, why can't they at least offer him something in Japan?

I will avoid any United flights from now on. I have never heard of such a rip off!

Stockton, California

This report was posted on Ripoff Report on 11/06/2008 09:47 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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