United Auto Towing, Inc &13-691-7070 ;281-447-1313 Towing Driver David Sam(832-708-7357) Towing driver: David Sam who stated he was not going to provide me with his correct name. Foreigner Severe vehicle problems 12-21-2013 North Freeway, Houston, TX. Phone (AARP Roadside Assistance Service) to secure towing service bwtween the hours of 5:00 - p.m. (Text history available). After at least approximately 9 plus call (frustrated ) directing Towing Service Vehicle in an effort of picking up myself and vehicle, the driver arrived. He was not only rude, he asked for for directions to my desired designation! It is the professional duties of dispatch to apply designated drivers with information of person or person with conflict. I was in addition charged $45.00 cash. 17 Miles indicated of towing Toyota 4-Runner....total mile were 13.45 . Frustration is the result of not only acts of fraud, but the unprofessionalism, rudeness of driver. Filing a police report with local authories due to the nature of this incident! Spring Texas

I am a 64 yr old female whose vehicle quit on her on the North Freeway Southbound, Houston Texas around 5:00 p.m on 12/21/2013.

 I phoned my service provider who is AARP ROADSIDE ASSISTANCE (1800-555-1121).  Who indicated that it may take the towing vheicle anywhere from 60 minutes to arrived and since I lived a bit further than the required five mile required radius I would be charged a tad bit more. I personnally requested the method of payment and amount.  The representative indicated either cash or credit card I agreeded but he would not provide with an estimated amt. I feel this should be included as a valid part of policy agreement. Especially in cases of elderly such as myself. I consider this pre-medicated acts of fraud! After this incident I went on wesite to review status of any past complaints, it was frightening to say the least!!    

At approsximately 5:37 pm I received a call from United Auto Towing Inc. asking directions of my location. I had provide directions to service (AARP Roadside Service) provided who in turned were to provide specific instructions to Towing Inc.(NOT) It took at least 8 plus calls (history of texts) upon request; until approximately 6:20 p.m.  before the driver secured vehcile. He was not only rude, added additional miles and overcharged for additional miles and requested me provide him with instructions to my residency. I refused indicating I refuse to  pay him to do Towing  dispatch or his job duties!  

I informed him that I was going to report the incident to BBB or local authorities he indicated" he did not care, he was not going to provide me with his correct name and the phone numbers on the receipt were incorrect.  The copy of receipt recieved indcated veification of our conservation(fraudlent information)!  I attempted to file a complaint with the towing services phone indicated on receipt were invalid and miles indicated in addition false! (17.00 the miles were actually 13.45 from where my vehcile was actually picked up!!! Copy of receipt desiring complaint be not only reported to BBB to the company be thoroughly investigate by local authorities and state authories!