United First Financial Money Merge Account UFF MMA Software -- FAIL!!!! Bluffdale, Utah

Purchased this program in 2009.  I too was told there would be a 100% money back satisfaction guarantee before purchasing.  I knew within a few days there was no way this software would work for our situation.  I voiced my concerns to the sales rep and she forwarded on to her supervisor.  Their solution was to call me and try to walk me thru the tutorial AGAIN.  

After I informed them that the proper information was not obtained in the beginning from me (hence, the reason why the software would not work for us), I was told "You should have known to give us your information".  REALLY?  When I requested a refund, they told me to use it for another 30 days and if I still felt the same, they would refund.  I told them I would not feel any different in another 30 days and then I was told "We can't refund you the money if you aren't going to attempt to use it and use it correctly."