United Moving Services TERRIBLE CUSTOMER SERVICE Refused to refund deposit on moved booked 2.5 hrs before. Our relocation was cancelled did not need to move Fresh Meadow NY Nationwide

It did not happen quite as smoothly as this vendor makes it seems but we did finally get a refund.  I only hope they have destroyed my credit card number.

This report is completely fabricated.  We honor cancelation requests all the time.  More importantly, we honored this customers cancelation request as well.  Unfortunately we just didn't do it right when she snapped her fingers.  She was notified the first time she called in that we were passing the request along to the accounting department and to look out for email confirmation that the deposit had been refunded.  In the next 30 minutes she sent 4 additional emails.  Her transaction was voided and reservation canceled within 1 hour of her first request so we're all dumbfounded by the posting of her report.  Can't please everyone I suppose?  

FROM http://www.fmcsa.dot.gov/protect-your-move/how-to/subpartE 

You and your mover must sign the order for service. Your mover must provide a dated copy of the order for service to you at the time your mover signs the order. Your mover must provide you the opportunity to rescind the order for service without any penalty for a three-day period after you sign the order for service, if you scheduled the shipment to be loaded more than three days after you sign the order. - See more at: http://www.fmcsa.dot.gov/protect-your-move/how-to/subpartE#sthash.1ZgaDFsw.dpuf

As this DOT Report Shows United Moving is reqired by law to give me 3 days to recind they would not give me 3 hours