United Readers Service Inc magazine service that won't cancel and threaten to send you to "collections" Lakewood Ohio

Several months ago I got a call from a magazine service. I said I wasn't interested. The caller kept on and I reluctantly agreed to it. He patched me through to another person to confirm the order. I did reluctantly. After I hung up I cancelled my credit card. "Brandon" repeatedly called my house and work. I told him I didn't want it, I changed my mind. My husband told him the same thing. He was rude and hung up on my husband several times. This order showed up on my United Readers Service bill. They say Brandon does not work for them, that it must be some other company I talked to. When I ask them why do I have a 2nd account, they say because I confirmed it with "Jim" in their verification department. I ask to speak to Jim, they refuse. I want to know who or what company Brandon is with they say they don't know, I should have written it down. They wouldn't let me speak to someone in charge until I asked if she was refusing to let me speak to someone. Then she got someone else to pick up the phone who said she was a manager. This woman was even less help. Told me I had to pay, I couldn't cancel or they would send it to the collections department. They did say they had a recording of me verifying all the info. When I told them I wanted to hear it, she said she wasn't going to bother if I wasn't going to pay. These people were not helpful at all and should be ashamed of representing their company in this way. Customer service??? If that's customer service, they are a sorry company to work for.

mare
whooville, Virginia
U.S.A.