United Relocation Moving company scam North Hollywood California

I have some questions to the employee of United Relocation:

Why are there 4 weight tickets to show 15,000 pounds? It only take the weight of the empty truck before loading, then the full truck after loading to determine the weight of the truck. Why did the truck get weighed again?

If a professional estimator walking through the house saw everything to be moved and estimated something just over your phone inventory, how can the actual weight be 15,000 pounds? You can't say that the customer added items to the shipment, because another professional mover saw it all and wrote it all down. If I were the customer, I'd have the DOT go over all 4 weight tickets and see if they were mixed-and-matched to create a hgher weight.

If the original estimate was based on Cubic Feet, was it a Binding Quote? Meaning any increase in inventory cannot be charged more than the written estimate unless a new estimate is written right there at pickup? I ask because you can only charge by the CF for an interstate move if the estiame is Binding. If you told the customer that the price difference had to be paid if the weight was more, then it wasn't a Binding Quote, it was Non-Binding, and you violated federal laws. Converting the billing method from volume to pounds does not necessarily change the type of estimate.

You say the shipment was twice what the customer estiamted, but actually, it was twice what YOU estimated. YOUR company's name was on the paperwork, not the customer's. Obviously he listed everything he had, because your estiamted weight was the same as the one provided by a professional who actually saw all his belongings. Why did you not send out an estimator to his house to give an accurate estimate?

Why does your payment options only include cash or postal money order? These two methods are untraceable, and provide options for not reporting full income to the IRS. Any reputable mover will accept credit cards or bank money orders. The only difference between a postal and a bank money order is that the bank one leaves a paper trail.

Already in 2008, unted Relocation has received 3 complaints with the FCMSA, a;; 3 complain about Estimating problems. 5 of 6 from last year fit the same bill. 5 of the total 9 allege Hostage Load.

I hope the original poster reads these questions and asks them himself. By then, he'll have the promised 4 weight tickets, and he can have the DOT review then in his complaint. I look forward to reading the outcome.



To anyone else reading this, United Relocation has since changed its name to PARAMOUNT RELOCATION SERVICES INC (Legal Name) or AMERICAN NATIONWIDE RELOCATION (Doing-Business-As Name)

I will like to start by addressing this customer's allegation, I will then continue by apologizing for an error we made. This customer was given an online estimate and an order for service; both were calculated according to cubic feet- this was explained to the customer the same day he asked us for a quote for his relocation- [ I wish I can send you a copy of all the contracts].

At the last minute. He insisted a conversion to pounds--none of the paper work on file for him indicates he was ever given a quote based on pounds. The company accepted and granted to charge him by weight, we also agreed on weighing the truck before loading/ after loaded [we have four weight tickets; we can send in to validate our response]. He estimated 8,400 pounds; his shipment was weighed in at 15,000 pounds. He was even charged .55 per pound for the original inventory items he asked us to relocate for him, which were [8,400 pounds] when we went to pick up his items this customer had [6,600 pounds more than what he told us] the additional pounds were charged at .78 per pound as stated under the contract.

[we can also send you a copy, if you like]
He was actually given a break in price. They delayed a truck for 2 days while this was being sorted out, and he was even granted exclusive delivery, meaning he had an entire I8 wheeler dedicated solely for his delivery, no items were moved from this trailer to avoid damages. He received his goods within 3 days. He was also allowed to pay with credit card, which was against the specified payment terms in the contract. Which indicate: cash or postal money order only

He basically received everything he asked for, and is asking the company to refund him because his shipment weighed over twice what he estimated; this is not our fault. He could have given us a full list of the items, which would have been charged at .55 per pound instead of waiting and adding items at pick up, which resulted to .78 per pound instead.
[If you want we can send in copies of the original inventory list provided by this customer, and the actual inventory list of items moved].

Now for the apology: we do sincerely apologize for any damages caused in this relocation. We will be happy to honor our contractual terms and agreements and send this customer the proper paperwork to summit a claim for damages. This customer never called us to report any damages. Please have him call us and we will be happy to log in his complaint and evaluate it for compensation. We also wanted to apologize for not providing the copies of the four weight tickets for his move; it was clearly an oversight. We found the copies in with his paperwork. We will be sending this customer a copy for his records via mail. We truly are sorry if his experience was less than expected.

I will like to start by addressing this customer's allegation, I will then continue by apologizing for an error we made. This customer was given an online estimate and an order for service; both were calculated according to cubic feet- this was explained to the customer the same day he asked us for a quote for his relocation- [ I wish I can send you a copy of all the contracts].

At the last minute. He insisted a conversion to pounds--none of the paper work on file for him indicates he was ever given a quote based on pounds. The company accepted and granted to charge him by weight, we also agreed on weighing the truck before loading/ after loaded [we have four weight tickets; we can send in to validate our response]. He estimated 8,400 pounds; his shipment was weighed in at 15,000 pounds. He was even charged .55 per pound for the original inventory items he asked us to relocate for him, which were [8,400 pounds] when we went to pick up his items this customer had [6,600 pounds more than what he told us] the additional pounds were charged at .78 per pound as stated under the contract.

[we can also send you a copy, if you like]
He was actually given a break in price. They delayed a truck for 2 days while this was being sorted out, and he was even granted exclusive delivery, meaning he had an entire I8 wheeler dedicated solely for his delivery, no items were moved from this trailer to avoid damages. He received his goods within 3 days. He was also allowed to pay with credit card, which was against the specified payment terms in the contract. Which indicate: cash or postal money order only

He basically received everything he asked for, and is asking the company to refund him because his shipment weighed over twice what he estimated; this is not our fault. He could have given us a full list of the items, which would have been charged at .55 per pound instead of waiting and adding items at pick up, which resulted to .78 per pound instead.
[If you want we can send in copies of the original inventory list provided by this customer, and the actual inventory list of items moved].

Now for the apology: we do sincerely apologize for any damages caused in this relocation. We will be happy to honor our contractual terms and agreements and send this customer the proper paperwork to summit a claim for damages. This customer never called us to report any damages. Please have him call us and we will be happy to log in his complaint and evaluate it for compensation. We also wanted to apologize for not providing the copies of the four weight tickets for his move; it was clearly an oversight. We found the copies in with his paperwork. We will be sending this customer a copy for his records via mail. We truly are sorry if his experience was less than expected.

I will like to start by addressing this customer's allegation, I will then continue by apologizing for an error we made. This customer was given an online estimate and an order for service; both were calculated according to cubic feet- this was explained to the customer the same day he asked us for a quote for his relocation- [ I wish I can send you a copy of all the contracts].

At the last minute. He insisted a conversion to pounds--none of the paper work on file for him indicates he was ever given a quote based on pounds. The company accepted and granted to charge him by weight, we also agreed on weighing the truck before loading/ after loaded [we have four weight tickets; we can send in to validate our response]. He estimated 8,400 pounds; his shipment was weighed in at 15,000 pounds. He was even charged .55 per pound for the original inventory items he asked us to relocate for him, which were [8,400 pounds] when we went to pick up his items this customer had [6,600 pounds more than what he told us] the additional pounds were charged at .78 per pound as stated under the contract.

[we can also send you a copy, if you like]
He was actually given a break in price. They delayed a truck for 2 days while this was being sorted out, and he was even granted exclusive delivery, meaning he had an entire I8 wheeler dedicated solely for his delivery, no items were moved from this trailer to avoid damages. He received his goods within 3 days. He was also allowed to pay with credit card, which was against the specified payment terms in the contract. Which indicate: cash or postal money order only

He basically received everything he asked for, and is asking the company to refund him because his shipment weighed over twice what he estimated; this is not our fault. He could have given us a full list of the items, which would have been charged at .55 per pound instead of waiting and adding items at pick up, which resulted to .78 per pound instead.
[If you want we can send in copies of the original inventory list provided by this customer, and the actual inventory list of items moved].

Now for the apology: we do sincerely apologize for any damages caused in this relocation. We will be happy to honor our contractual terms and agreements and send this customer the proper paperwork to summit a claim for damages. This customer never called us to report any damages. Please have him call us and we will be happy to log in his complaint and evaluate it for compensation. We also wanted to apologize for not providing the copies of the four weight tickets for his move; it was clearly an oversight. We found the copies in with his paperwork. We will be sending this customer a copy for his records via mail. We truly are sorry if his experience was less than expected.

I will like to start by addressing this customer's allegation, I will then continue by apologizing for an error we made. This customer was given an online estimate and an order for service; both were calculated according to cubic feet- this was explained to the customer the same day he asked us for a quote for his relocation- [ I wish I can send you a copy of all the contracts].

At the last minute. He insisted a conversion to pounds--none of the paper work on file for him indicates he was ever given a quote based on pounds. The company accepted and granted to charge him by weight, we also agreed on weighing the truck before loading/ after loaded [we have four weight tickets; we can send in to validate our response]. He estimated 8,400 pounds; his shipment was weighed in at 15,000 pounds. He was even charged .55 per pound for the original inventory items he asked us to relocate for him, which were [8,400 pounds] when we went to pick up his items this customer had [6,600 pounds more than what he told us] the additional pounds were charged at .78 per pound as stated under the contract.

[we can also send you a copy, if you like]
He was actually given a break in price. They delayed a truck for 2 days while this was being sorted out, and he was even granted exclusive delivery, meaning he had an entire I8 wheeler dedicated solely for his delivery, no items were moved from this trailer to avoid damages. He received his goods within 3 days. He was also allowed to pay with credit card, which was against the specified payment terms in the contract. Which indicate: cash or postal money order only

He basically received everything he asked for, and is asking the company to refund him because his shipment weighed over twice what he estimated; this is not our fault. He could have given us a full list of the items, which would have been charged at .55 per pound instead of waiting and adding items at pick up, which resulted to .78 per pound instead.
[If you want we can send in copies of the original inventory list provided by this customer, and the actual inventory list of items moved].

Now for the apology: we do sincerely apologize for any damages caused in this relocation. We will be happy to honor our contractual terms and agreements and send this customer the proper paperwork to summit a claim for damages. This customer never called us to report any damages. Please have him call us and we will be happy to log in his complaint and evaluate it for compensation. We also wanted to apologize for not providing the copies of the four weight tickets for his move; it was clearly an oversight. We found the copies in with his paperwork. We will be sending this customer a copy for his records via mail. We truly are sorry if his experience was less than expected.