United Reservation Services This company makes false representations about gifts to entice people to attend sales presentations. Dallas nationwide

Fist of all, my last name is Vidal.  Second, I NEVER called ANYONE a "half-wit" over the phone or especially in an email. I would ask that you provide the proof... post the email in which I supposedly called you a "half-wit"... YOU CAN'T BECAUSE I WOULD NEVER SAY THAT!!  As for admitting to you that we withold anything from people is completely false.  YOU signed a form saying that YOU understood the terms and conditions of the voucher you received.  YOU SIGNED IT, not me... and we certainly didn't force you to take the vouchers.  You are NOT a member of ours, you're nothing more than an individual who THOUGHT he heard FREE and ran with it the entire time... you even stated that you wanted US to PAY for you FLIGHT???? SEND YOU A CHECK??? ?That's not how things work and we never claimed that your flight would be FREE... you signed a document stating that you understood you were responsible for Fees and Taxes, and that's all you were asked to pay. 

There was no "radio silence"... I told you we were going to PAY for your flight, no sir, we will not.  That is NOT what you were told, I've listened to the recorded conversation you had with the representative whom set the appointment for you in the first place and they made that abundantly clear, sir.  I can play the recording for you if you want.  Don't you think that we've covered all our bases and crossed all our T's?  Yes, I AM a US Marine, there is NO SUCH thing as a Former Marine, or maybe you don't know that??  Don't make comments about that which you have no idea or experience.  If you need help with your voucher, I can help, but I will not stand for you making negative remarks about me and attmepting to mark my name.  What I told you was that the appointment setters don't know many details about the terms and conditions because their ONLY job is to set the appointment so that people can come and form their own opinions.  We are NOT held responsible for your actions with the voucher once you READ and SIGN the release form.  We don't do that to be tricky or slick, IT'S TO PROTECT YOU AND ME!!  Nothing new about that. 

Truth be told, we do all we can to help Members and Non Members, alike, every day, every hour.  You, sir, need to call me directly if you have something to say about me or to me.  I am here to talk if you need my assistance.

Kindly,

Brandon Vidal

Director of Owner Services and Customer Relations

United Reservation Services, LLC

214.850.8262