Complaint Review: United States Bankcard Service - Thousand Oaks California
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- Author Confirmed
- United States Bankcard Service 2060-D Ave De Los Arboles Thousand Oaks, California U.S.A.
- Phone: 800-606-1226
- Web:
- Category: Credit Card Processing (ACH) Companies
United States Bankcard Service ripoff IS A Registered ISO/MSP For HSBC Bank USA National Association Buffalo NY Charges fees to to their customers without prior notice & does not return letters & phone calls. Unfair and bad business to devoted customers. Thousand Oaks California
*UPDATE Employee: INVALID REPORT
*UPDATE Employee: Situation Resolved
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I have been a devoted customer to United States Bankcard Service for 3 years. Always paid on time, never bounced a check, never complained about their high rates or fees. You could consider me a perfect customer.
In February, I received notices from my bank for a series of bounced checks ($150 worth of fees). Low and behold, there was an added charge from US Bankcard for their extremely high annual fee of $75.00. No prior notice of this transaction, no warning.
I immediately called them, spoke to Brad and he said it was clearly stated on the statement and that I should "read it more carefully". RUDE! I hung up, looked for the statement and couldn't find it. 2 days later, it arrived in the mail, Almost 7 days after the transaction withdrawal. I then pulled all my statements and this was the case every month, the statement comes one week AFTER the withdrawal. This had never been an issue before as I know my sales and how much to keep in the account.
I then faxed a letter to Brad, who is supposed to be the "top dog" of the company. The letter was faxed to his attention and original mailed. 2 weeks later, no response, so I faxed the letter and mailed the original again. Now still weeks later, no response or follow up.
I had to call the company for a different reason and talked to a customer service rep, who I again went over everything with, and his response to me was, "Well, you should keep more funds in your account". Duh, ya think?
I can't believe this company's way of handling a customer. Unprofessional. Yes, I am a small company, but that doesn't make me any less of a customer. They need to change their policy and give customers the chance to know their fees before they are withdrawn. All I needed was one day to transfer the money, I have reasons on keeping my account low, I don't need some jerk telling me what I already know!
After all was said and done, I paid $250 in fees because of their bad business practices. This is one company that I will no longer being doing business with and anyone checking up on them should think twice as well.
Jennifer
Memphis, Tennessee
U.S.A.
This report was posted on Ripoff Report on 04/06/2007 12:13 PM and is a permanent record located here: https://www.ripoffreport.com/reports/united-states-bankcard-service/thousand-oaks-california-91362-1115/united-states-bankcard-service-ripoff-is-a-registered-isomsp-for-hsbc-bank-usa-national-a-242694. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 UPDATE Employee
INVALID REPORT
AUTHOR: Jakki Dean - (U.S.A.)
SUBMITTED: Friday, February 20, 2009
This Ripoff Report is Deemed Invalid against United States Bankcard Service, LLC.
1) INCORRECT ADDRESS
2) INCORRECT PHONE NUMBER
3) INCORRECT ANNUAL FEES
4) INCORRECT CONTACT PERSON
Further, any Individual or Business Entity may be placed on Daily Discounting. This allows the processing fees to be taken out before the money enters the merchant's account instead of the processing fees coming out one time on the last day of each month.
The Yearly annual fee is $55 and is deducted in December. This annual fee includes PCI/DSS COMPLIANCE dues that protect the merchant and consumer from fradulent activity.
United States Bankcard Services LLC offers the following:
-Guranteed Cost Savings
-No Contracts
-No Monthly Minimum
-Free Supplies
-Live Customer Service 24/7/365
-Fast, Easy, and Convenient reprogramming service
-Excellent fraud detection and protections
-No activation or account opening costs
-Quick processing of transactions- deposits within 24-48hours
United States Bankcard has commited to never raising our rates, only to maintain our margin on Visa/Mastercard rates. Be aware that Visa and Mastercard do adust their rates every 6 months based on Prime Rate.
Companies Currently Saving Thousands on thier Processing Fees by choosing United States Bankcard Service:
Quizno's Subs, AAMCO Transmissions, Toyota, Chevrolet, Midas, Harley Davidson, Budget Suites of America, Chevron, Subway, International House of Pancakes.
United States Bankcard Service has also participated in the "Ringing of the Bell" Ceremonies at the NYSE with Global Payments Inc.
For more Information, Please feel free to contact at: 1 (800) 806-1226
or Account Representative Jakki Dean at (573) 286-2795.
#1 UPDATE Employee
Situation Resolved
AUTHOR: U.s. Bankcard Service - Customer Care - (U.S.A.)
SUBMITTED: Tuesday, February 17, 2009
1. This merchant had a signed Merchant Agreement on file acknowledging the Annual Fee and had paid it the previous 2 years as well.
2. We offer an internet based service that would allow this merchant to view their processing statement online the same day as the withdrawl.
3. The merchant never sent in a formal request for a refund in writing as it states on their merchant agreement they must do to receive a refund.
4. This merchant cancelled and was not charged the remaining $77 they legally owed per their merchant agreement as a sign of good faith and to offset the $75 in question.
5. Everything that occurred within this situation from the merchant processing end was authorized and acknowledged by the merchant via their own signature and within our legal rights.
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