Complaint Review: United States Gold Bureau | Ripoff Report Verified™ …businesses you can trust. 100% buy-back guarantee. United States Gold Bureau customer satisfaction, trust, integrity in all aspects of precious metals acquisition process. United States Gold Bureau's goal to always exceed customer’s expectations by assisting customer's in making better, more informed buying decisions. U.S. Gold Bureau’s philosophy has always been serving customers with emphasis on education, personal attention, & respect. - Austin Texas
- United States Gold Bureau | Ripoff Report Verified™ …businesses you can trust. 100% buy-back guarantee. United States Gold Bureau customer satisfaction, trust, integrity in all aspects of precious metals acquisition process. United States Gold Bureau's goal to always exceed customer’s expectations by assisting customer's in making better, more informed buying decisions. U.S. Gold Bureau’s philosophy has always been serving customers with emphasis on education, personal attention, & respect. 1908 Kramer Lane - Building B, Suite 300 Austin, Texas USA
United States Gold Bureau REVIEW: U.S. Gold Bureau dedicated to customer satisfaction! Offering a 100% buy-back guarantee, up-front market based pricing, a wide range of products from trusted government mints, refineries, suppliers from around the world, plus detailed market analysis, professional, experienced staff assisting clients with alternative asset investing questions. U.S. Gold Bureau works with investors in building diversified, balanced precious metals, alternative asset portfolios, which assist clients feel confident in overall investing decisions. United States Gold Bureau receives a positive rating for their commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business.
Ripoff Report REVIEW / U.S. Gold Bureau Commitment to Customer Satisfaction
The United States Gold Bureau joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and businesses alike.
Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified By Ripoff Report.
When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us – in writing – to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Ripoff Report expects that members of our Corporate Advocacy Program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). “Making things right” can mean lots of different things to different people, but our point is this - by working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our Corporate Advocacy Program members are doing everything they can to treat customers fairly and to increase their customer satisfaction.
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM THE REST.
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
By Ed Magedson - Founder, Ripoff Report
U.S. Gold Bureau approached Ripoff Report with the intent of wanting to resolve any customer issues and reports posted on Ripoff Report.
As a Part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know the member business wanted to make things right with them, whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to. The people at the United States Gold Bureau did just that.
The U.S. Gold Bureau has gone through great lengths to make sure they try and resolve any and all customer issues. The United States Gold Bureau has joined the Corporate Advocacy Program because they want customers to know they will resolve any and all customer issues. They never want their customers to feel like they weren’t taken care of and treated as a valuable, respected client. U.S. Gold Bureau stated “Investors call us with an expectation of trust and professionalism. Whether transacting with our firm though our website, or speaking directly with us about their needs, concerns and questions, we want our clients to feel that they are part of our family. As experienced alternative asset professionals, we treat all of our clients and team members with respect and dignity, ensuring their questions are answered and they are given the same information we would offer to our own family members.”
U.S. GOLD BUREAU CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS
"The United States Gold Bureau is a privately owned, full-service alternative asset investment company – offering real, physical investments in alternative assets such as bullion precious metals, investment grade coins, numismatic coins, diamonds, and other options for our clients to physically own tangible investments as part of their overall investing portfolio. We are a market maker in the products that we offer to our valued clients, ensuring that we are there for our clients whether they are buying or selling.
Transactions conducted with the U.S. Gold Bureau are secure, discreet, and expeditious. We physically deliver your investments to you, or to your designated delivery location. And, when you’re ready to sell, we are there for you and ready to assist. We do not offer any alternative asset investments to our clients where we are not able to either provide immediately liquidity at the request of our client, or assist them with ascertaining the highest market price under a structured liquidation scenario.
U.S. GOLD BUREAU HISTORY & VISION
"The U.S. Gold Bureau has been in business since 2003. Ownership changed hands in mid-2008 when the company was acquired by its now current owners. Since that time, the U.S. Gold Bureau has experienced significant growth while charting a course of excellence within the precious metals industry.
Our vision is simple… to be the premier supplier of precious metals. Your needs and your goals drive everything that we do. We pride ourselves on the success of our clients across the country and we are dedicated to helping them secure their portfolios and protect their finances for generations to come.”
United States Gold Bureau CORE BELIEFS
"You work hard for your money and want to do what you can to protect it for the future. That's probably what attracted you to precious metals in the first place. And that's why it's crucial to choose a precious metals dealer that you know you can trust and that has the industry experience and business approach to help you meet your goals and objectives.
Our philosophy has always been to serve our customers with an emphasis on education, personal attention and respect. To this day, the company is governed by its founding principles and continues to offer clients a safe, secure and private way to take control of their finances. When you work with the U.S. Gold Bureau, you can be confident in our hard-earned reputation of service, trust and dedication to doing the right thing for our clients. Many of our clients are repeat customers and we depend on referrals to grow and sustain our business. That's why we always treat our clients with respect and work hard to satisfy every customer that we deal with, no matter how large or small the purchase."
WHY THE U.S. GOLD BUREAU IS BETTER THAN THEIR COMPETITORS
The United States Gold Bureau knows that its clients place a significant amount of trust in our business.
"Our client transactions can range from less than $100 to well over $1,000,000 – and people need to know they can trust a company when they are transacting in such significant amounts.
The U.S. Gold Bureau was built from a very small operation into a sizable international industry player by focusing on providing physical alternative asset investments for investors. We will gladly assist collectors of coins, but our professional and experienced staff primarily focuses our strategies on designing portfolios for individual investors looking to reallocate a portion of their investable assets into alternative, physical investment options. Unlike our competitors, which generally service the collector market, the U.S. Gold Bureau works diligently to design and select options that are more likely to experience a steady increase in value over time. We work to first protect our clients hard earned money, then to help them grow it over the time period they define.
The United States Gold Bureau has significant experience working with clients to build portfolios that will stand the test of time and/or position family wealth to be transferred to a future generation.
At the U.S. Gold Bureau, we are truly passionate about precious metals and the role that metals play in today’s investor marketplace. As an active member within ICTA (Industry Council on Tangible Assets), the U.S. Gold Bureau subscribes to the highest standards of professional and ethical conduct. We aspire is to serve as leaders in the Precious Metals Industry by continually raising the bar on what our customers grow to expect from their Metals Acquisition Experience.
Through expert knowledge, accountability, fair dealing, and service to our clients and our community, The U.S. Gold Bureau prides itself on helping our customers make "the right investment in metals the first time." With decades of business experience, we've learned that, when all is said and done, what really matters the most is one’s ability and willingness to serve others.
The U.S. Gold Bureau has built a foundation of success on this simple concept and we're continually seeking out ways to better our ability to deliver the highest levels of service and professionalism to our customers. Through innovativeness, collaborative strategies and cutting edge systems, we're confident in our ability to offer superior products coupled with industry leading service.”
United States Gold Bureau / Statement from the owners.
"While our talented and experienced team of professionals is what makes our organization great, our clients can feel good knowing that the owners of the firm are in the office every day. We offer our products and services to our personal family and friends, not just people that find us through an internet search. As such, we work to ensure that we are offering the very best options to our family, which includes tens of thousands of active clients during any calendar year. If you ever feel that you need to speak to an owner, simply contact our Customer Service Manager and ask to speak with one of the owners of the firm. We will either take your call immediately, or we will call you back as soon as we are available and able to do so.”
GUARANTEED PURITY AND AUTHENTICITY.
"At the U.S. Gold Bureau we only offer products that were produced by known government mints, such as the United States Mint, or products that were produced by well-established, market verified refineries. This ensures that our clients can sleep comfortably knowing anything they acquire from our firm is authentic and contains the exact amount of precious metals content it is supposed to contain. When it comes to Investment Grade Coins, we only deal in coins that have been authenticated, graded, and guaranteed by Numismatic Guarantee Corporation (NGC) or Professional Coin Grading Service (PCGS). These two organizations exist specifically to grade and authenticate coins; they do not sell coins. Because of our commitment to only dealing in products produced or graded by trusted organizations, we are able to ensure liquidity options for our clients.”
ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH.
As stated above, the U.S. Gold Bureau is committed to 100% customer satisfaction and has made every possible effort to ensure that all clients have a positive experience while engaging with our firm.
After speaking with the management at the United States Gold Bureau and emailing anyone who filed a complaint in the past, Ripoff Report is proud to give the U.S. Gold Bureau a positive rating. The U.S. Gold Bureau made efforts to ensure that all customers were satisfied and the owners have assured Ripoff Report that the business has an improved business model, which makes customer satisfaction as the top priority.
John Hutmacher, the CEO of the U.S. Gold Bureau, stated “We treat all customer inquiries or complaints as an opportunity to improve customer service standards. Our customers’ trust in our firm is the foundation of our business, and ensuring their satisfaction is what allows our firm to continue to grow and prosper.”
STATED IMPROVEMENTS FROM THE UNITED STATES GOLD BUREAU.
It is the policy of United States Gold Bureau to always respond quickly to customer inquiries, resolving problems and collecting feedback from clients as to how the firm can improve in the future.
“At the U.S. Gold Bureau we offer a 100% buy-back guarantee on every product we offer to our clients. While we can’t control the direction the markets may go, we can ensure our valued clients that we stand ready and able to assist them when whether they are buying or selling. In recent years we have changed our Terms & Conditions of Sale to be more favorable to our valued clients, which has assisted thousands more people in becoming comfortable with investing in precious metals and other alternative assets.”
WHAT TO LOOK OUT FOR IN THIS INDUSTRY
"The precious metals industry, which is a sub-segment of the greater physical alternative asset marketplace, is well established with numerous players. However, not all companies in the industry have well established policies, systems, procedures, strategies, and Customer Service Departments. As with any investment, customers should work to understand the risks associated with investing in alternative assets, such as precious metals, Investment Grade Coins, numismatic coins, or diamonds. If a company does not have an established buy-back program, this is usually a sign that they are not making markets in the products they are offering to their customers – and you should think twice before making a decision to work with that company.
Additionally, in many cases it is advisable to conduct a test transaction with a company before completing a very large transaction. This allows you to test the company to see how you are treated before you put significant amounts of money at risk.
Furthermore, look for companies that only deal in products produced by government mints and well established refineries. It is also advisable to stay away from companies that deal with coins graded by companies other than NGC or PCGS.”
*Any consumer not receiving satisfaction from a member of Ripoff Report’s Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at EDitor@ripoffreport.com.
This kind of dedication to customer service means that the United States Gold Bureau will do whatever it takes to make sure their clients are properly taken care of.
In the future, if anyone has any complaints or concerns about their experience at the U.S. Gold Bureau, you are invited to contact the Customer Service Department directly via email: CustomerService@usgoldbureau.com (again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the company’s response and to insure customer satisfaction). You can call the U.S. Gold Bureau directly at (800) 775-3504, and ask for Amber Glenn, Customer Service Manager.
As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with the United States Gold Bureau or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Ripoff Report’s Corporate Advocacy Program, please contact us at EDitor@ripoffreport.com.
Remember, just because a company or individual is reported on Ripoff Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Rip-off Report is chartering in new territory, working to make a change for both consumers and businesses alike.
Consumers can feel safe confident and secure when doing business with the United States Gold Bureau.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, and about The U.S. Gold Bureau’s Commitment to Excellence and Consumer Satisfaction.
Consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program, yes, a long name for a program that does a lot for both consumers and businesses alike.
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This report was posted on Ripoff Report on 07/31/2014 09:57 PM and is a permanent record located here: https://www.ripoffreport.com/reports/united-states-gold-bureau-us-gold-bureau-gold-silver-diamonds-platinum-palladium-austin-texas-1166573. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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