United States Post Office USPS Asked for damage claim on line claim and had no function to submit the claim Charlottesville Virginia

The PO asked that mailers file an insured damage claim on line. There is a claim form at the USPS.com web site. The form is thorough and takes several minutes to fill out. Afterwards the user is told to SAVE the form. It is saved.

We are told that the claim will expire if not submitted within 3 days. There is no SUBMIT button anywhere. It cannot be submitted.

When USPS Technical Support is told of this, we receive a boilerplate response ignoring the issue. On follow-up to tech support, they tell us how to obtain a claim form (Form 1000) by telephone. They ignore the issue of no SUBMIT function.