Complaint Review: Universal Coin & Bullion | Ripoff Report Verified™ …businesses you can trust. Universal Coin & Bullion provides leading edge acquisition strategies for gold & rare coin markets, award-winning numismatic materials, comprehensive coin consultation services. Universal Coin & Bullion specializes in rare United States coins, gold, silver and platinum bullion coins, & IRA diversification strategies to clients nationwide. - Beaumont Texas
- Universal Coin & Bullion | Ripoff Report Verified™ …businesses you can trust. Universal Coin & Bullion provides leading edge acquisition strategies for gold & rare coin markets, award-winning numismatic materials, comprehensive coin consultation services. Universal Coin & Bullion specializes in rare United States coins, gold, silver and platinum bullion coins, & IRA diversification strategies to clients nationwide. 7410 Phelan Blvd. Beaumont, Texas USA
Universal Coin & Bullion Review: Universal Coin & Bullion unwavering dedication to customer satisfaction. Specialists in rare & certified United States coins – e.g. Type II Type III Liberty Double Eagles & Indian Head Quarter Eagles & key date treasures in Gold & Platinum American Eagle family of coins. Universal Coin & Bullion provides industry-leading collecting, investing strategies for rare coin market, numismatic analysis, comprehensive coin consultation services, & consumer protection advice regarding coin scams, fraud, & lawsuits. Universal Coin & Bullion specializing in rare United States coins, gold silver, & platinum bullion coins, & IRA diversification strategies, serving clients nationwide.
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Ripoff Report REVIEW / Universal Coin & Bullion Unwavering Commitment to Customer Satisfaction
Universal Coin & Bullion joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.
Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified By Ripoff Report.
When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us – in writing – to 'doing whatever it takes to attempt to make things right with their customers.' What does that mean? It means that Rip-off Report expects that members of our Corporate Advocacy Program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed). “Making things right” can mean lots of different things to different people, but our point is this - by working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our Corporate Advocacy Program members are doing everything they can to treat customers fairly and to increase their customer satisfaction.
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM THE REST.
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
By Ed Magedson - Founder, Ripoff Report
Universal Coin & Bullion approached Ripoff Report with the intent to resolve customer issues and reports posted on Ripoff Report.
As a Part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know the member business wanted to make things right with them. Ripoff Report always monitors these emails to insure the member business does what they agreed to. The people at Universal Coin & Bullion did just that.
Universal Coin & Bullion has gone to great lengths to attempt to resolve customer issues. Universal Coin & Bullion has joined the Corporate Advocacy Program because they want customers to know they will resolve any and all reasonable customer issues. They never want their customers to feel like they weren’t taken care of. Universal Coin & Bullion stated “we prominently display our Customer Service Hotline on our website and materials sent to our customers to ensure they are able to contact us at any time they want to address any issues, concerns or complaints. Our company is committed to customer satisfaction, both during the transaction and after the transaction.”
UNIVERSAL COIN & BULLION CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS
"Since 1994 our company has been a leader in the bullion and rare coin market. We buy and sell bullion and rare coins to collectors, investors and other businesses. Our President and Numismatic expert, Mike Fuljenz, has approximately 40 years’ experience in the coin industry and serves on multiple industry boards. With more than 50 national awards to his credit from the Numismatic Literary Guild, American Numismatic Association and Press Club of Southeast Texas for his seminars, books, columns and media appearances on rare coins, precious metals and consumer protection issues, there is no better recognized expert in the region than Mike Fuljenz. He is the only area dealer listed as a contributor to the three leading national coin price guides. No other competitor in Texas can legitimately make all these claims. Universal Coin & Billion supports their local community serving on the boards of Diocese of Beaumont Catholic Schools, Crime Stoppers, Little Dribblers Basketball and Little League Baseball. The company also supports Meals on Wheels, the Julie Rogers “Gift of Life” Program, Lamar University, various local charities and organizations. Mike Fuljenz is the only member of the prestigious Professional Numismatic Guild (whose members must adhere to a strict Code of Ethics), the Board of the Industry Council of Tangible Assets and the Board of the Numismatic Literary Guild in Southeast Texas.
In 2013, the Beaumont Texas Police Department presented Universal Coin & Bullion with their corporate award. In fact, the Police Department has a substation on the premises of the company. The company also employs off duty police officers to provide security on their property. Additionally, Universal Coin & Bullion has been voted Best Gold Buyer and Seller in a survey done by the Beaumont Enterprise, a regional daily newspaper. On five occasions Universal Coin & Bullion’s dealer publications have been recognized as the best in the industry by the Numismatic Literary Guild.
Mike Fuljenz is a former rare coin authenticator and educational seminar instructor for the American Numismatic Association (ANA) and the recipient of the Presidential Service Award and Medal of Merit. His expert comments are quoted in news stories in the Wall Street Journal’s Smart Money Magazine, USA Today, New York Times, Los Angeles Times, Newsmax and Kiplinger’s. Mr. Fuljenz has been regularly interviewed on NBC News, Fox Business Network, CNBC, CBS Moneywatch and Bloomberg TV. Additionally, Mike has served as an expert consultant to the Federal Trade Commission, U. S. Mint, Royal Canadian Mint, U. S. Postal Service, General Services Administration and serves on the State Bar of Texas Advertising Review Committee.
If you are an investor or collector interested in acquiring bullion and rare coins, Universal Coin & Bullion is a business you can trust to provide you with NLG and Press Club award winning materials and information. However, the service does not stop at the time of purchase. Universal Coin & Bullion is focused on providing the highest quality customer service after the transaction. Customers can turn to their account representative or managers for continued information and guidance related to their coin purchases. Universal Coin & Bullion also has a separate Customer Service Department and Customer Service Hotline (877) 899-8380 for customers that need additional questions, concerns or complaints to be addressed.”
Here is what others have said about Mike Fuljenz.
"The fact that since 1986 Mike Fuljenz has won so many major awards in so many diverse categories, including the top NLG award ‘The Clemy,’ underscores how important his peers in the rare coin and precious metals markets view Mike’s excellent analysis and reporting.” ~ Ed Reiter, Executive Director, Numismatic Literary Guild
"I wanted to take this opportunity to thank you for being an instructor in the recent law enforcement seminar conducted in conjunction with the 59th Annual FUN Show. Your presentation and numismatic expertise provided forty two detectives from across the State of Florida with the fundamental knowledge to address the complexities of a numismatic crime.” ~ Doug Davis, Founder/President, Numismatic Crime Information Center
Press Release for Beaumont Police Department Corporate Award and Keynote Speaker at a Special Training Course for Texas Law Enforcement Officers: http://www.prweb.com/releases/MikeFuljenz/PoliceCorporateAward/prweb10060123.htm
WHY UNIVERSAL COIN & BULLION IS BETTER THAN THEIR COMPETITORS
"Universal Coin & Bullion has a true coin expert in Mike Fuljenz. With 40 years of experience in the coin industry, Mike Fuljenz is a contributor to the leading market price guides. He serves on national industry boards such as Industry Council on Tangible Assets (ICTA), Numismatic Literary Guild (NLG) and the Gold and Silver Political Action Committee. Mike Fuljenz is also a board member of Crime Stoppers in his region. Mr. Fuljenz has received many national and regional awards for his videos, as well as books and newsletters he has authored. Whereas, none of Universal Coin & Bullion’s regional competitors have ever won such an award. In fact, none of the national competitors seen on this website, have received as many awards as Mike Fuljenz and Universal Coin & Bullion. Mr. Fuljenz has also received top awards for service to the industry from all three of the leading national industry organizations including the Professional Numismatists Guild (PNG), American Numismatic Association (ANA) and the NLG. Individuals and companies do not achieve so many board memberships, accolades and awards without a true commitment to excellence in all facets of the business. Universal Coin & Bullion is lawfully compliant with Beaumont and Texas registration laws. Be careful! Many competitor businesses are not lawfully compliant. Rest assured when you do business with Universal Coin & Bullion, you are doing business with an industry recognized leader with an excellent reputation for doing business the right way.
We believe our customer service department and verification process provide a structure that addresses customer issues in a manner far superior to our industry competitors.
Our commitment to customer satisfaction is evidenced by the following awards, memberships and programs we are involved in:
- 2014 Beaumont Enterprise Award for Best Gold Buyer and Seller
- Beaumont Police Department Corporate Award
- Top Awards from the Numismatic Literary Guild (NLG); American Numismatic Association (ANA) and other leading industry organizations
- Authorized Dealer of NGC (Numismatic Guaranty Corporation) and PCGS (Professional Coin Grading Service)
- Our President, Mike Fuljenz has been an instructor for the Numismatic Crime Information Center and the ANA
- Mike Fuljenz is also an active board member of the NLG and the ICTA (Industry Council for Tangible Assets)
- Mike Fuljenz Clemy Award Recipient: https://www.universalcoin.com/america-s-gold-expert-mike-fuljenz-received-the-clemy-at-2013-world-s-fair-of-money.html
- Mike Fuljenz Honored With Press Club Awards: http://www.prweb.com/releases/2014/06/prweb11938708.htm
Universal Coin & Bullion / Statements from the owner.
"My name is Mike Fuljenz and I am the President of Universal Coin & Bullion. I would like to thank you for taking the time to review Universal Coin & Bullion. Ripoff Report's Corporate Advocacy Program provides another avenue for the public to learn more truthful information about our business. It also helps assure a better relationship with our customers.
Our company is a consumer oriented business. Consequently, we occasionally have customer complaints regarding various issues such as delivery time, product returns, pricing and other issues. We always strive to address all customer issues expeditiously to the satisfaction of the customer. We have a customer service department whose toll free number is prominently displayed on invoices, brochures and the homepage of our website (recently added second bold and conspicuous reference on the homepage in the right hand margin). If a customer calls the customer service department, their issues will be addressed to the best of our ability. Additionally, all transactions are verified through a lengthy recorded verification script. The recordings are independently reviewed by a separate department to ensure the customer acknowledges they are suitable for the transaction, comfortable with the entire transaction process, and are agreeable to being called in the future.”
Universal Coin & Bullion’s Gold Expert Advantage
"Advantage #1 Top Gold Choices: Our customers typically get first choice from hand-selected, quality coins available on the market because of The Mike Fuljenz Gold Expert Advantage. With over 40 years of experience in the marketplace and an outstanding personal reputation, Mike and his team get first or early pick of the best of new coin deals in select recommended areas for their customers, which means many other dealers later get the leftovers for their customers.
Advantage #2 Expert Quality Assurance: Quality is assured because coins are selected by a true gold and rare coin expert who has graded and taught seminars for a national grading service. This means every coin you buy is the quality and grade promised.
Advantage #3 Vault Inventory Has Value: Universal Coin carries extensive inventory in their recommended areas so they can consistently deliver some of the best coin quality and value for their customers. Many other dealers don't or can't afford to carry hand-selected inventory, and have to hurriedly order other dealer's leftover inventory when customer orders and payments are received.
Advantage #4 Pricing Expert for Guide Books: As a true Market Expert, Mike is a contributor to leading guide books so you can be assured you are getting competitive value for hand-selected quality coins and service in the select areas that he specializes in. Mike Fuljenz helps author the guides most other dealers read.
Advantage #5 Great Prices When You sell: Compared to other dealers, Universal Coin & Bullion typically pays very high buy prices to their customers for coins they routinely sell and need. Because he has so many customers nationwide for select gold coins and his inventory moves quickly, the prices Mike Fuljenz offers to buy coins often substantially exceed offers from other dealers nationwide. As America's Gold Expert, Mike also typically pays much higher prices for gold coins in select areas he specializes in compared to what customers often net from auctions, which typically include substantial buyer and seller fees.
Advantage #6 Your Guide is a Trusted Expert & Industry Leader:
Mike Fuljenz is recognized by his peers for his expertise and leadership regionally and nationally. He has won extensive awards from organizations like the Numismatic Literary Guild and Press Club of Southeast Texas. Mike's passion is to make sure that customers are getting the very best information available, to make the best gold decisions possible. He has led organizations regionally and nationally by serving as a chairman, board member and officer. When he speaks or makes predictions, other market leaders listen!
Advantage #7 Proven Strategy for Our Expert Advantage Portfolios: America's Gold Expert, Mike Fuljenz, continually creates demand, popularity and support for coins in select areas of his expertise by authoring award-winning books, articles and advertisements that draw new collectors, investors and dealers to these areas.
Advantage #8 Industry-Leading Quality Assurance & Exchange Policy: If for any reason, you are not completely satisfied with the quality of a rare coin purchase after your return privilege has ended, we will attempt to exchange your coin(s) for a same grade and grading service specimen hand-selected by Mike Fuljenz from our inventory at no charge.”
ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH
As stated above, Universal Coin & Bullion is committed to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience through the purchasing process and afterwards. In fact, Universal Coin & Bullion encourages customers to contact the company if they ever decide to sell their coins. Universal Coin & Bullion typically pays more than other companies for coins in their focused areas.
After speaking with the management at Universal Coin & Bullion and emailing anyone who filed a complaint in the past, Ripoff Report is proud to give Universal Coin & Bullion a positive Rating. Universal Coin & Bullion made efforts to ensure that all customers were satisfied and Mike Fuljenz assured Ripoff Report that the business is always working to improve customer satisfaction.
Mike Fuljenz, the President of Universal Coin & Bullion, stated “we strive to provide our customers with the best and most helpful information in the industry and have been recognized five times by the Numismatic Literary Guild for doing just that!”.
*Any consumer not receiving satisfaction from a member of Rip-off Report’s Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at Editor@ripoffreport.com.
In the future, if anyone has any complaints or concerns with Universal Coin & Bullion, you are invited to contact them directly via email: firstname.lastname@example.org (again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the company’s response and to insure customer satisfaction). You can call Universal Coin & Bullion directly on their customer service hotline (877) 899-8380.
As always, Ripoff Report cannot guarantee that every customer will always be 100% satisfied in every case, but we promise that if you have any concerns with Universal Coin & Bullion or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Ripoff Report’s Corporate Advocacy Program, please contact us EDitor@ripoffreport.com.
Remember, just because a company or individual is reported on Ripoff Report does not mean you should not do business with them. Use Ripoff Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Ripoff Report is chartering in new territory, working to make a change for both consumers and businesses alike.
Consumers can feel safe confident and secure when doing business with Universal Coin & Bullion.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, and about Universal Coin & Bullion’s Commitment to Excellence and Consumer Satisfaction.
Consumers should feel safe, confident and secure when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program, yes, a long name for a program that does a lot for both consumers and businesses alike.
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This report was posted on Ripoff Report on 07/31/2014 10:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/universal-coin-bullion-gold-rare-coins-consultation-ira-diversification-silver-platinum-beaumont-tex-1166579. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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