University Of Phoenix Ripoff Online Financial Aid Nightmare!! Phoenix Arizona online Internet

I transferred to UOP in June 2003 after my semester was over with University of Maryland University College. I decided to attend UOP-online because of the accelerated degree program. Five weeks sure did sound better that 15 weeks. Now I wish I would have stay with UMUC becuase they always notified me if there was some kind of mistake with my financial aid or any changes that could affect it.

The nightmare began March 2004 and something told me to check to check to see if I could download my class folders. It was never a Tech Support issue so I called my advisor, left a message as usual, and called my financial aid advisor. I left message after message, email after email but to no avail did I receive another call until class was already under way. My sinancial aid advisor finally called back, but she was not Corinne, she was someone new. She couldn't find any new verifications for me that Corinne had received from me. Prior to Corinne been switched out or promoted, as I was told, she advised me that there was a network crashed and it affected some individuals aid and they would have to manually input it. I expressed my concerns but she reassured me that everything would be credited correctly.

The new advisor told me that i had a break in attendance, and that is what affected my aid. I always spoke with my advisors prior to taking a break to make sure my aid would not be affected, therefore, I never had a "break in attendance". I could not attend class until the issue was resolved and it is not until this day. I spoke with the corporate office and told them about the transactions between Corinne and I and they acted like Corinne never existed and that there was never a crash. In order to begin my next class (I was withdrawn from my previous class)I had to get my aid in order because they said I owed them $1050. How? My loans and aid covered my tuition. I cannot receive my transcript until I pay the bill in which I should not have a bill. I constantly receive statements and/or calls from them when I keep telling them over and over again what happened.

i am going to speak with a lawyer because something is not right here. Something has to be done about the financial aid issues with UOP.

Toya
virginia beach, Virginia
U.S.A.