univision Tarjeta Fraud Omaha, Nebraska

Ordered the card. Bought the Reloadit pack and loaded $1000 to it. Next day i saw my card was suspended and i called and the lady said i should send in documents. I did email and fax the document but to my suprise they kept telling me the document is not clear which am very sure its a lie. I said how else was a fax suppose to be sent and you guys kept saying its not clear. I have sent fax 3 consequetive time and they kept saying the same thing that the fax is too dark which am sure its not. For some reason the company is trying to rip me off my money. This has being going on for 2 weeks now. Each time i call they kept telling me the same thing and if i ask to speak with the department that block my card she will tell me sorry there is no way you can talk to them. We only communicate with them via any update they left on the card which sound very weired to me.  How can there be department and customer service will not be able to talk to them?? right now am in limbo and never knew such could happen to me.