Unlimited Van Lines Bait and Switch Union City New Jersey

Details:  In July, we contacted Unlimited Van Lines Inc. via phone for the move of a 3 bedroom house from Newton, MA to Durham, NC.  We clearly requested packing and the extent of our house contents.  Kevin Cohen was our rep.  He declined to actually visit the house and see our belongings.  He insisted that the written estimate of $2,240 would be fairly accurate.  He sent an agreement and we signed it.

On August 15, just two days before we were scheduled to leave MA, the movers arrived and informed us that the price we were quoted did not include packing.  After calling Unlimited we were told that based on the “misunderstanding” and the fact that the written estimate was “not clear if packing was included” we would not be charged for this service.  However, after our goods were packed and loaded on their trucks, we were told that based on the quantity of belongings (the same list we told Kevin Cohen) the move was now going to cost a total of $11,172.  Under duress with our imminent move, and having no alternative, we paid the charge.

After the truck arrived in NC on August 20, there was damage to a dining room chair and other items that were thrown into boxes rather than being properly packed and transported.  We contacted Unlimited.  I spoke with Layla Moore and another manager Sarah Campbell.  Their excuse was that Kevin Cohen was no longer with the company.  In the interest of moving on, I proposed a compromise, to settle at $6,950. Sarah Campbell said that our suggestion seemed reasonable.   After multiple follow-up calls. we were told their boss (unnamed) would only agree to a $250 refund, which we rejected, and zero compensation for damage.