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Report: #1323971

Complaint Review: UPMC East Hospital in Monroeville, Pa. - Monroeville Pennsylvania

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  • Reported By: annie24 — Verona Pennsylvania USA
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  • UPMC East Hospital in Monroeville, Pa. 2775 Mosside Blvd. Monroeville, Pennsylvania USA

UPMC East Hospital in Monroeville, Pa. Discharged my son from the Emergency Room in bad condition Monroeville Pennsylvania

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My son called an ambulance to take him to the hospital for detox.  I don't know if my son didn't know UPMC East didn't have detox or the ambulance driver was confused on where he wanted to go but a nurse called me and said my son was discharged and asked if I was picking him up.  I told her I had talked to Mercy Hospital earlier that day and they said for him to bring 3-5 day worth of clothing. She said they called Mercy Hospital but they wanted to talk to him personally.  I asked her why they didn't let my son who was there talk to Mercy and she said very matter of fact - he's already discharged and waiting for you to pick him up.  I had asked if they can call an ambulance and take him to Mercy and she said no, you would have to pick him up and take him there.

I called my younger son and he said he would pick him up at the Emergency Room at UPMC East in Monroeville.  He went in and said they would wheel my son out.  After they wheeled him out, my younger son called me and didn't know what to do.  My older son was alternatively screaming and then nooding off.  I immediately called Forbes Regional Hospital down the road in Monroeville and asked them if they have detox and they said they did and bring him there.  The caring and compassionate voice of the Emergency Room personnel who answered the phone was in sharp contract to the cold and uncaring personnel who called me from UPMC East.

My younger son arrived at the Emergency Room at Forbes Regional Hospital in Monroeville and the personnel there couldn't believe that UPMC East in Monroeville would release my son in such terrible condition. I was out for several hours this afternoon and didn't even know my son called an ambulance to go to the hospital.  He had told me earlier today that he was on the waiting list today for Gateway Rehab. I checked my phone messages after the nurse from UPMC East told me he was released and to pick him up.  10 minutes before that message my son had called from the same number and all I could hear was heavy breathing and he didn't say anything.

I agree with Forbes Regional Hospital in that UPMC East shouldn't have released my son in the medical condition that he was in and if they weren't equipped with handling the situation they should have called an ambulance and transferred him to a place that could. Also, why would they bother to call Mercy Hospital and then not let my son talk to them because he was already discharged they said.  The time to call Mercy would obviously be the time before he was discharged so help could have been received. I read other 1 out of 5 star reviews on Google and I completely agree with the them when they said they were completely uncaring and some had terrible emergency room experiences.

This report was posted on Ripoff Report on 08/22/2016 06:31 PM and is a permanent record located here: https://www.ripoffreport.com/reports/upmc-east-hospital-in-monroeville-pa/monroeville-pennsylvania-15147/upmc-east-hospital-in-monroeville-pa-discharged-my-son-from-the-emergency-room-in-bad-c-1323971. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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