UPS store 2697 William & Mary Damaged My Goods and don't want to Pay Cleveland Ohio

 We own a small business In University Circle that we established in 2015 as we have grown over this year our client base is no longer local. Being a Health SOLUTIONS company we ship FRAGILE Sensitive Products to customer dealing with Health Issues so we choose UPS because of their Prestige and we been shipping at this same location for about a year and never had a Packaged Damaged but just recently I did encounter a package Being Damaged by UPS so I immediately contacted UPS and They Said that they were processing the claim and that they would get back to me when the process was done. They never contacted once I called repeatedly and finally spoke to a superior who advised me They were liable but that I would have to receive payment from William and Mary who are 12 year UPS franchise business owners but when I came into the store Williams Dispostion made me extremely uncomfortable he was very disrespectful, undermining and leading me to believe that the Corporate Office Had not Filed my Claim indeed they Did so I called coporate Again and they reported indeed the Claim had been proceed for a Week! When I called William for the seventh time he was very arrogantly talking aggressive over the phone and when I asked why he lied to me, he said Corporate was indeed the liars not him, so now both Corporate and franchise are giving me the Back and Forth Game. I swear This is by far the worse UPS franchise I ever been. How can they treat people this way? I called the Corporate Office to ask about the Claim and They Said they already Issued the Check back to William and Mary and when I talked back to William he yelled and Screamed at me countless times that Corporate was lying to me and ask for the check number is what is arrogantly demanded and when I told him I had already requested the records of the claim UPS Corporate Store said William and Mary are their own entity and they can't release any information to me even though I PAID MONEY AND IM THE SENDER! now they are both giving me the run around when 1: I ship fragile packages often at this location 2: They packaged my Prodcuts with their materials. 3: They Damaged my products And they are treating me as if I did something wrong I issued a refund to my Customer immediately And I was very polite and understanding But I immediately compensated my client William and Mary were practicing Discrimination and is another continual repeat of Predijuce in University Circle Now if Corporate says William and Mary are responsible and They want to give me the Run around then What am I to Do? William and Mary are Liable Right? I paid for a service and I didn't receive it Is that Gross Negligence? Who can Help us? Avoid this Store.