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Report: #525806

Complaint Review: Urban Nutrition - Arctic Essentials - New York New York

  • Submitted:
  • Updated:
  • Reported By: ffox — Plano Texas United States of America
  • Urban Nutrition - Arctic Essentials 302A West 12th St. #276 New York, New York United States of America

Urban Nutrition - Arctic Essentials Not a company you want to deal with New York, New York

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Be careful when dealing with these guys. We have been taking the fish oil and no complaints with it, however, we haven't noticed any of the wild claims made on the website. Their packing is not in a sealed bottle and the first two boxes we ordered we short on the count. One box was 2 pills short the other was 36! They did send us new boxes once we contacted them, however, I wonder how often that happens and if most people bother to count.

I have noticed I usually do not get the fish oil aftertaste if I take it with a meal, but I do get it if I take the capsule by itself.  This is similar to many cheaper products I have tried on the market.

They have a service called auto-refill that you can setup for where they will send you new boxes and charge your card. We didn't sign up for this, however, they billed my card anyways and sent us a refill. I am currently dealing with customer support to get my money back. Getting mixed signals from this as it sounds like they are only offering 'product credit' and not my cash! I am trying to clarify this right now, but have had no luck so far after 2 months.  I have pretty much given up ever getting my money back at this point.

Also, I started getting email SPAM immediately after my purchase and strange calls for sales offers on my credit card to my mobile that I suspect might be related. I ended up canceling the card. BUYER BEWARE.

This report was posted on Ripoff Report on 11/19/2009 11:38 AM and is a permanent record located here: https://www.ripoffreport.com/reports/urban-nutrition-arctic-essentials/new-york-new-york-10014/urban-nutrition-arctic-essentials-not-a-company-you-want-to-deal-with-new-york-new-yor-525806. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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