Report: #1090519

Complaint Review: Urge Mobile L.L.C. - Brooklyn New York

  • Submitted:
  • Updated:
  • Reported By: URGE506 — NewYork New York
  • Urge Mobile L.L.C. Sunset Industrial Park / 52 20th Street Brooklyn, Brooklyn, New York USA

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This is a Lifeline Cell Phone program job scam by UrgeMobile's Tony Ross(CEO & Founder)

The company issued agent codes to enrollment agents around the country to use on web-enabled tablets, after the work was completed Urge Mobile just decided not to pay the independent contractors hired to do the work of enrolling qualified applicants on government benefits(Medicaid, SNAP(Food Stamps), etc.).

UrgeMobile is a master wireless agent which operates as the middle man between the Major wireless companies like (SafeLink, Tracfone, H20, Simple Mobile, Telcel America, Page Plus, Net 10 wireless) and local stores, businesses, and independent contractors.

The CEO Tony Ross claims he built his company with experience, hard work, and his vision for the industry, however, he is not responding to the claims that his company owes many contractors and third party entities money for work completed in collecting enrollments for the Lifeline cell phone program.

People like Tony Ross need to know that people do not work to line his pockets with cash owed to the people that actually performed the work. UrgeMobile was shut down by SafeLink in July for unscrupulous activites and seems to have somehow blamed innocent contractors as the culprits when it is obvious the contractors are the victims of a job scam.

The success that Mr. Tony Ross measures for himself is nothing more than smoke and mirrors.  Mr. Tony Ross is bad busioness for our economy by not paying people what they are owed. Send him your thoughts on his current scam.





This report was posted on Ripoff Report on 10/08/2013 06:51 PM and is a permanent record located here: https://www.ripoffreport.com/reports/urge-mobile-llc/brooklyn-new-york-11232/urge-mobile-llc-tony-ross-ceo-founder-lifeline-cell-phone-job-scam-fraud-swindle-1090519. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#7 Author of original report

Corruption Rocks UrgeMobile Liinks SafeLink Wireless to countrywide Lifeline Job Scam

AUTHOR: Consideryourselfwarned! - ()

POSTED: Friday, November 01, 2013

UrgeMobile L.L.C. was suspended for 7 days at the end of July by "Tracfone" which is the parent company of "SafeLink Wireless" which is the country's largest free government cell phone program company which operates in 39 states and counting for code sharing violations.

The use of individual codes allows to track who in fact is recording the enrollment which use to be completed by enrollment agents on paper and now is done with individual sign on codes on web enabled devices like Ipads, Galaxy's, android phones, etc.

UrgeMobile at the leadership of "Tony Ross" encouraged the issuance of individual codes at the dealer level to multiple agents within and out of state lines. Making it impossible to track what was being registered properly. A BIG NO NO FOR TRACFONE AND SAFELINK.

Once UrgeMobile Con Man "Tony Ross" & Con Teams got caught by Tracfone & SafeLink they shut off their ability to register applicants for a full 7 calender days as a lesson not to engage in this type of activity.

CEO Tony Ross upon being suspended quickly terminated dealer relationships by instructing his internal distribution staff to send out emails informing dealers they were not going to be paid.(Please see proof below) Simply because Con Man CEO Tony Ross used the dealers as scape goats. Extremely shady and unprofessional.

At this time SafeLink and other Lifeline companies have been hit with a 4 1/2 billion dollar lawsuit by the F.C.C. for program violations no doubt created by companies like "UrgeMobile" & "ScumBag CEO's like Tony Ross". 

SafeLink was informed of the "UrgeMobile & Tony Ross" illegal job scam and has apparently decided to accept and condone the UrgeMobile job scam. There has been no response or action against UrgeMobile to this date.

Lifeline is a program that is in trouble today due to widespread fraud and corruption from Master Agents like "UrgeMobile" taking short cuts to grow production numbers.

Companies like "UrgeMobile" & dime a dozen Con Men like "Tony Ross" rake in a great deal of money monthly from the federally funded lifeline cell phone program as well as an ongoing payment which is the reason why this cash cow model works so well for this particular master agent(UrgeMobile) if they terminate relationships it becomes more prosperous for unscrupulous CEO's like "Tony Ross'" to generate additional profit margins. And what I discovered from working in the industry this is routine activity for master agents like 'UrgeMobile".

The contractors the dealers hire to work go unpaid as companies like "UrgeMobile" terminate relationships or delay payment for months as in the case of 1 Stop Consulting which "CEO Tony Ross" himself confirms paying the $24,000.00 to get him to unconfirm his complaint as frivolous and in haste. Typical of a con man.

This is obviously the scumbag that I have referred to that likes to play games with people's financial situations for his own convenience.

Pay your dealers scumbag so that the money that needs to trickle down to the people that deserve it and earned it can finally be paid, and then move on to your next con. Whatever that may be.

Internal sources at UrgeMobile confirm the illegal activity as routine at UrgeMobile company headquarters.

Look at how the Criminals at "UrgeMobile" violate contractor labor laws and they are doing it using the federally funded Lifeline Cell Phone Program.

Why don't the regulators look into this?

Why doesn't the F.C.C. shut them down?

Why does Tracfone and SafeLink allow this activity from master agent UrgeMobile & Tony Ross?

From: "Thomas Bacchio" <tj@urgemobile.com>

Date: August 9, 2013, 5:08:11 PM EDT
To: "'Philip Fisher'" <p.airborne@yahoo.com>
Subject: RE: Non contact

It's nothing to do with URGE Mobile, at this point in time. Tracfone will either pursue legal actions now or they won't. I have no more details than this at this time Phil. When we last spoke I told you, you would hear from a representative from Tracfone (usually their legal department handles this). Simply put, you are the contract holder, sorry you were jepordized but ones influences. This business is very strict, we both know that from the get-go.

I apologize sincerely and hate to tarnish the relationship and such, but there's nothing I can do about it. I had countless meetings, with proof thrown in front of my face on the subject matter. I ultimately I have to sit by my company's decision on this and whatever events I learn about later, I will personally share. What it boils down to in the end, we don't get paid and neither are you. 

I don't know exactly what happens next, but just from my point of view, it put our company at risk of termination completely. There really isn't any argument about the actions Tony took to terminate. We have to secure our position with Safelink. I can't stress enough the heat presented to us from Safelink on this matter and all matters like this, it's a federal ran rogram and if they feel fit to do so, they can make it a federal case.

If any more information is let known on my behalf I will in fact share. Phil, sorry about the turn out again. Hope you can understand from a business perspective. I will see to it that all and I mean all that I can do for you is done. Thanks as always,
TJ Bacchio  |  Distribution Speacialist  |  URGE MOBILE
M: (718) 916-4264  |  O: (877) 907-URGE(8743) x211  |  F:(718) 228-5457
Sunset Industrial Park  |  52 20th Street Brooklyn, NY 11232-1101, USA


-----Original Message-----
From: Philip Fisher [mailto:p.airborne@yahoo.com]
Sent: Friday, August 09, 2013 4:28 PM
To: tj@urgemobile.com
Subject: Non contact

TJ, no one from urge has contacted me. I reached out to Tony by email yesterday and no courtesy return call. No exit procedure explanations. I am a small Minority owned business  that puts people to work and no one from Urge management has contacted me. I have reached out to you and Tony. I am trying to be polite and professional and keep everything in house. all attempts for procedure info have been ignored. Please have someone contact me. Thanks TJ.        Phil

UrgeMobile Slogans

The Urge to CORRUPTION!!! 

The Master of all THIEVES!!!

Code worked under URGE506

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#6 Author of original report

Tony Ross UrgeMoble Lifeline Fraud

AUTHOR: URGE506 - Consideryourselfwarned! - ()

POSTED: Monday, October 28, 2013

Tony lets be sensible about this now that it's all out in the open.

As I told you in August all this wasn't necessary. Just pay all the dealers you terminated as an excuse for the code sharing your company encouraged which was illegal in the eyes of SafeLink and got your contract suspended for a week at the end of July.

People don't work for free Tony. Be human possibly for a change. Pay your debts like everybody else. I certainly hope you don't get away with this scam. It will set a bad example and just encourage other companies to do the same.

You disrupted people's lives enough financially since August.

Why does someone like you want to do something like this?

I told you in August I was going to expose you and you dared to call my bluff.

Code Worked under URGE506

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#5 Author of original report

The Master of THIEVES!!!! - UrgeMobile - Tony Ross

AUTHOR: Consideryourselfwarned! - ()

POSTED: Monday, October 28, 2013

First, Mr. Tony Ross you know dam well who you owe money.

Secondly, You call your company "The Master of Masters" When actually it's more like "The Master of THIEVES"

And Lastly here are the email communications we had when I attempted to resolve this directly as you state. You sir are like I said nothing more than a con man in a cheap suite. Carrying on this charade, you know you owe people money. Pay up! Enough Said!


Now read our direct communications on the web and let the world wide web decide you con man.

Observe the dates and how long I have been waiting for $3,000.00 dollars owed.


r2febus <r2febus@gmail.com>
Aug 15
to tony, scott
Your office has been telling me that someone will contact me for a full three days now about my money since I have not gotten any confirmation that I will be paid for my efforts you have until 2pm est today to confirm when I will receive my money or I will have no alternative but to bring this matter and complaint to Ilan Corres himself & Karen Garcia who I know will not be at all happy to hear that SafeLink is linked to this kind of activity through one of its master agent relationships. 
Rafael Febus (R.j.)
 R.j. Febus/RSM
Tony Ross - Urge Moble <tony@urgemobile.com>
Aug 15
to me, scott
Thank you for reaching out to us about the situation.  Unfortunately,  Urge Mobile, LLC is not under direct contract with you or your organization and is not permitted to discuss any details of this program (including payments) with anyone other then direct contract holders.
That said, I will call and email the principals of that organization today and try to get this resolved for you. I will update you with any response we receive. 
I apologize and wish that the situation were different.  I would strongly advise that if they do not respond to your complaint, you take immediate legal actions against them.
Thank you,
From my mobile phone.
r2febus <r2febus@gmail.com>
Aug 15
to Tony
I appreciate your response however I will have to forward this along with all details of this scam to Ilan & Karen for their input & comments. Your company unfortunately put the loaded gun(SafeLink codes) into the hands of Fisher Telecom & KC Marketing which is on a SafeLink black list.
Rafael Febus R.j.
R.j. Febus/RSM
Sent from my Samsung Galaxy Note® II
Tony Ross <tony@urgemobile.com>
Aug 15
to me


Unfortunately, SafeLink employees are in the same predicament as I am (not able to discuss any business with anyone other than direct contract holders) which is why they require me to respond as I did.  You still are free to communicate with anyone you choose.  I would absolutely advise you to include our communications in any and all complaints you place with local authorities regarding the issue.  Reality is being issued a ‘bad check’ as you described below is illegal in most states and regardless of the business situation behind it you can and should file a complaint with local authorities.

Further, the companies you described below are placed on a ‘high risk’ list (the term ‘black list’ is not used) by Urge Mobile, LLC;  as a large and trusted partner of SafeLink, we constantly monitor all partner activity and proactively terminate ‘high risk’ partners and then alert SafeLink of our decision (as done in this case).



From: r2febus [mailto:r2febus@gmail.com
Sent: Thursday, August 15, 2013 12:42 PM
To: Tony Ross - Urge Moble

r2febus <r2febus@gmail.com>
Aug 15
to Tony
Please be honest with me and let me know if you are able to make progress so that I can get paid the funds owed to me.
I will certainly appreciate that and will wait a few days to see if this can be corrected if that is the case.
Tony Ross <tony@urgemobile.com>
Aug 15
to me


I have been completely honest with you thus far,  simply because I am very upset to hear of this possible abuse of the program and mistreatment of good enrollment efforts you allege to have happen.  Urge Mobile, LLC is a reputable organization that is responsible for thousands of healthy monthly enrollments for the program and we do not tolerate any partner that poses any risk to the program by taking short cuts or preforming in any way other than outlined in their respective dealer agreement.

I will continue to support you in any possible way.




This is the crap I got from your staff as well as yourself.

Again, you sir are nothing more than a common criminal, the only diffrence between you and a thug, is a thug brandishes a gun, you are using the government's Lifeline program to commit your crime and hide behind your own lies.

Code Worked under URGE506


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#4 REBUTTAL Owner of company

Are you are real employee or customer?

AUTHOR: Urge Mobile - ()

POSTED: Monday, October 28, 2013

Greetings ‘Urge506’ –


First, If you are in fact a true person that worked for Urge Mobile and have experienced some type of payment issues -  I am sorry you decided to vent frustrations here on this forum;  that said, I couldn’t care less what content this site decides to host and if they do or do not validate the situation before allowing a possible competitor the ability to post factitious statements in efforts to discredit them.


Unlike, Mr. Jones who first vented then got his issues resolved - he lists his full name, company name and details you hide behind some code?  Why?  Why wouldn’t you just call or visit us to get this resolved?  If you are an employee -  you have a dedicated Human Recourse team here to assist, if you are a dealer you have a dedicated account manager on your dealer contact that you can reach 24/7?   Sounds like you are either an impostor looking to discredit an EXTREMLY reputable company and individual or a dealer of a dealer that has no relationship with Urge Mobile directly but wants to place blame on the company.


I assure you, I personally WILL NOT respond any further on this site as I don’t see the need to encourage this unregulated style the site allows folks to post un true statements in.  If you are solely on a mission to attempt to bash myself or Urge Mobile you will definitely respond;  if you are in fact owed some type of money… you will reach out to us and get it resolved like a normal individual:



52 20th Street

Brooklyn,  NY  11232

(877) 907-URGE (8743)


tony@urgemobile.com (my direct email address)




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#3 Author of original report

Scandle - UrgeMoblie's Tony Ross is at it again...

AUTHOR: URGE 506 - Consideryourselfwarned! - ()

POSTED: Sunday, October 27, 2013

It amazes me that Mr. Ross would setle up with "ONE" Dealer that he owed $24,000.00 dollars to & not all the others he & his company "UrgeMobile" have scammed out of thosands of dollars. He has still not paid the majority of the agents that completed the work.

Mr. Tony Ross is nothing more than an opportunist at best. He has likely come to an agreement with the dealer that Agreed to becoming a victim of UrgeMobile 's blatent fraud against contractors to get him to retract his story as nothing more than impulse. The reality is that many people still have not been righted or paid in this matter.

Mr Ross is hoping that this will go away but that will not be an option until the government takes a closer look at his illegal activities. If I do not receive the $3000.00 dollars he owes me I will be posting the email communications from him apologizing for what happened & informing me that he will do everything possible to get me paid. Proof of his illegal action of not paying.

This guy runs the company & is hiding behind all this as if he is not responsible for all this.

I am a single parent of a sixteen year old daugther, we are real people with real obligations. I want & need my money Mr. Ross. Stop your Job Scam NOW.

A group I have been able to put together will be formally complaining to the FCC directly & will keep readers & victims posted of any actions or events as they unfold.

Pay up Tony Ross, you sir are bad news for business...


Code I worked under URGE506

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#2 Consumer Comment

In response to my AGREED Posting

AUTHOR: urge292,565,566,567,568,569,570 - ()

POSTED: Friday, October 25, 2013

Tony Ross and Urge Mobile have satisfied my financial dealings with our company and are COMPLETELY Satisfied. Urge Mobile is a GREAT company and has a strong future ahead. This satisfies all disagreements on my behalf and am sorry for any trouble it may have imposed on Urge Mobile and Mr. Ross. We wish everyone SUCCESS and no harm and again APOLOGIZE for any inconveniences. 

I saw someone else post and out of frustration made bad judgment and followed suit. Again we 1-Stop Consulting wish no infringement upon Urge Mobile.

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#1 Consumer Comment

Agreed !!!

AUTHOR: urge292,565,566,567,568,569,570 - ()

POSTED: Wednesday, October 09, 2013

I too was a dealer for Urge and was TERMINATED for something called Code Sharing. Keep in mind Urge sent me this in Spetember once my July numbers were in. Well we did over 1600 ENROLLMENTS that month. The sad part is we were just getting started yet I was SET UP FOR FAILURE. 

#1 NAthalie Nicole(who works for them) was my support rep. I was told I would receive 10 codes to start with but only got ONE !!! They coached me the whole time TELLING me to GIVE this one code out to ALL of MY TEam. i HAVE EMAILS going back in forth asking for more dealer codes which I was FINALLY told in July I could not get any. Well needless to say Urge was shut down like the above post stated. Funny thing how I called and called the company to get the REAL TRUTH as to why we were shut down a guy named Steve got on the phone. He told me it was due to FRAUD that a dealer or two had committed. Amazingly after I shared my story about how I never got banners or marketing supplies yet we were ROLLING he felt bad and embarrassed that someone like Nathalie represented them. I ENDED UP GETTING 8 NEW CODES MAGICLLY after this incident !!!!! 

Well now September rolls around and I got my commission statement late as usual. Our CONTRACT states we are to be paid WITHIN 45 days of the applicable month. That means I should get PAID around the 15th of any given month. I have NEVER been paid before or on the 15th. Well in September they sent me my commission statement and my commissions should have been around $24,000. I was told by ALA in commissions my check was sent out Wed the 18th of September UPS ground. So I waited around and now all of the sudden its Monday the 23rd. My payroll date for my TEAM was the 25th. I had to keep pushing my payroll dates back because of their UNPROFESSIONALISM towards PROMPT and TIMELY payments. Darnell Witshire (Sr. Distribution rep) kept telling only deal with him from now on. Well hell I found out that monday that now my check is being held for REVEIW and possible FRAUD..REAL CLASSIC of this company as I have now noticed this happen to a few others when they did big numbers. All day I waited around to see if I was gonna get paid and what was going on. Darnell would not even give me LEGAL info to the company. He kept telling me just go thru him..(SOUND SUSPECT YET??)

Finally I asked him for a letter of explanation so that I could get this out to my team so they WOULD KNOW it was not MY FAULT they were not getting paid on time let alone EVEN GETPAID. Darnell REFUSED my request. 15 minutes later I get a termination letter on CODE SHARING..Well based off their definition I have been code sharing since DAY ONE !! I have never had a check held up or REVIEWED for FRAUD until we got over 1000 enrollments. They finally sent my check ONLY TO PUT A STOP PAYMENT ON IT within 10 minutes of me DEPOSITING ..They called me and said all of my reps were now calling the office since I shared the termination letter with them. Funny that later that day I got an email from Tony stating because I altered the TERMINATION LETTER he now has no dealings with me and they are stopping payment on my $24,000 check. They still owe me from August and September as well totaling around $42,000 in commissions owed. They HAD NO RIGHT TO NOT PAY ME FOR SERVICES ALREADY COMPLETE..I am not going AWAY easily until COMPENSATED..

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