US Bank missing deposit, disputes, lies, loss of hundreds of dollars ripoff Des Moines Iowa

Between November 11 and 15, I made a deposit to US Bank which no one will now help me locate. I made a deposit two weeks later and made a mistake of how much I was depositing at the ATM. Without warning, they withdrew the amount which was over $50 what I had actually deposited.

Confused, I called US Bank's 1-800 number to clarify what was going on. I spoke with two different people who told me two different things, and the second woman told me my money would be put back into my account. After getting a letter from US Bank saying it was a mistake at the ATM, they refused to put the money back into my account after they said they would.

I was promised they would put the money back in my account, which they did not. I became overdrawn because of this and was forced to pay them nearly $300 just to pay the debt and close my account. I have contacted numerous people at US Bank's Customer Service for assistance, I've gone to the branch office numerous times and no one is willing to help.

Tanna
Des Moines, Iowa
U.S.A.