Report: #511356

Complaint Review: US Window Factory - richmond hill New York

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Ripoff Report is Xcentric Ventures

Submitted: Sun, October 18, 2009
Updated: Sun, October 18, 2009
Reported By: Adnan — east meadow New York USA

Author Not Confirmed

Why?

US Window Factory 130-11 Atlantic Avenue richmond hill, New York United States of America

Phone: 800-965-64
Web: www.uswindowfactory.com
Category: Blinds / Shutters / Window Care

US Window Factory Ultra Sash Window Factory Ripped us off, installed defective windows and wont fix them even with lifetime warranty. richmond hill, New York

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We had the US window factory change all the windows in our house on 6-5-09, spent $4,662. There is a lifetime warranty also. They installed the windows and left without checking if all the windows work properly. We tried locking the windows with negative results. The top part is loose and keeps coming down in ALL the windows in the whole house and the windows do not lock. My 3 yr old niece was standing with her hands on the window panel and it came down almost crushing her fingers, she was hurt. The windows are loose and often keep sliding down. We cannot leave the house since the windows do not lock, its unsafe and could be burglarized. US window factory sent someone to look at it and said that there was a defective part in the windows and they will order new parts and would soon come to fix it. That was more than a month ago on 7-10-09 and they have not taken any action. We have been calling them and they keep telling us someone will take a look in the matter. I am never ever doing business with this company and will hold them responsible if our house gets burglarized or someone gets hurt.

Update: As of 10-19-09 windows still need to be fixed. Its getting really cold and rainy in NY and we have to keep the heat on full always, and the water comes in through the windows, yet no action from this pathetic company.

This report was posted on Ripoff Report on 10/18/2009 10:38 PM and is a permanent record located here: https://www.ripoffreport.com/reports/us-window-factory/richmond-hill-new-york-11418/us-window-factory-ultra-sash-window-factory-ripped-us-off-installed-defective-windows-an-511356. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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