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Report: #1257693

Complaint Review: USA Live Technician - Online Resolve - Internet

  • Submitted:
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  • Reported By: Alyssa — London California United Kingdom
  • Author Not Confirmed What's this?
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  • USA Live Technician - Online Resolve Internet USA

USA Live Technician - Online Resolve Online Resolve Fraudulent Security Software Program Installation London, United Kingdom Internet

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I received a pop-up warning when visiting a new website that addressed me personally and told me that my computer was under attack and that I needed to call a toll free number for security advisment.  I am in the UK for the first time and thus believed it was legit so I called

with direct step-by-step guidance, I authorized USA Live Technician - Online Resolve to access my computer remotely through downloaded software.  They opened up something on my computer that listed a bunch of code that I didnt understand and pointed to several lines directly insisting that "this is the hacker stealing your personal info"

I VERY HESITANTLY began to believe them and VERY BEGRUDGINGLY authorized a payment to the company to provide me a year of heavy software protection and a year of customer support.  

My card was declined thankgoodness and it wasnt until much later when I googled the company that I realized I had been the victim of a cyber attack.

Do not trust them of their overly-helpful customer service team

 

This report was posted on Ripoff Report on 09/28/2015 02:06 PM and is a permanent record located here: https://www.ripoffreport.com/reports/usa-live-technician-online-resolve/internet/usa-live-technician-online-resolve-online-resolve-fraudulent-security-software-program-1257693. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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