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Report: #1374867

Complaint Review: USA Rim - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Paige — Long Island New York USA
  • Author Confirmed What's this?
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  • USA Rim Nationwide USA

USA Rim USA Rims and Tires Inferior Product, Unacceptable customer service San Diego Nationwide, California

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Bought 4 rims and tires for my BMW in September. Within 6 months, I had racked up 3 cracked rims that should have been covered under warranty. One employee, after the first rim cracked, told me they had stopped selling those rims and that I should box it up, send it back to them and they would refund my money. I didn't even have a chance to do that when the next two rims cracked. I don't live in an area with bad roads and potholes that could have caused this. I'm not inexperienced with cars, by the way. I used to own a European performance car shop so I know what I'm doing. I own 10 cars and do all of the work on them myself.

Called the company and got the "owner" on the phone. He didn't let me talk or get a word in. He was belligerent, kept telling me it was my fault and that he would not honor any warranty. The warranty terms are clearly defined on their website, and I definitely have a warranty claim. I have never dealt with such a rude person in my life. Their customer service is horrendous. I will never buy from them or recommend them to anybody. This company is the worst of the worst I've ever dealt with. Buyer BEWARE!

This report was posted on Ripoff Report on 05/23/2017 09:39 AM and is a permanent record located here: https://www.ripoffreport.com/reports/usa-rim/nationwide/usa-rim-usa-rims-and-tires-inferior-product-unacceptable-customer-service-san-diego-nati-1374867. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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