Usa Tire And Wheel Incusa Tire And Wheel Outlet Inc bad customersvive misleading and overcharging, hidden fee's, ignorant of issuance of product Sacramento California

ON 5-7-08 I PLACED A CALL TO USA TIRE AND WHEELS USING A AD IN THE LOWRIDER MAGAZINE.1-866-844-8473 LOOKING FOR SOME TIRES AND RIMS FOR A 2000 FORD EXPEDITION. AFTER PLACING THE ORDER WITH A GUY ON THE PHONE FROM USA TIRE AND RIMS. MY FINAL WAS 22 IN RIMS AND TIRES AT THE PRICE OF $12.99 PLUS SHIPPING WHICH WAS ANOTHER $200.00 BRINGING THE TOTAL TO $1500.00 THE GUY SAID ONCE THE RIMS ARE BEING SHIPPED HE'D EMAIL ME A TRACKING NUMBER, INWHICH HE TOOK MY EMAIL ADDRESS

COUPLE OF DAYS LATER I SAW THE CHARGE FOR $1500.00 SO I WAITED AND WAITED AND THEN FINALLY ON 5-14-08 I CALLED HIM BACK CAUSE WHEN I CHECKED MY ACCOUNT THE $1500.00 WAS CHARGED BACK TO ME. SO I CALLED USA TIRES BACK AND THE GUY ( NO NAME YET ) SAID THE CARD WAS REFUSED BECAUSE OF MY MAILING ADDRESS ( WHICH IS MY BILLING ADDRESS ) SO WHEN WE CONFIRMED THE ADDRESS. WE FOUND THAT THE NUMBER TO MY STREET WAS A DOUBLED 1212 INSTEAD OF JUST 12. SO THEN THAT PROBLEM WAS FIXED AND THE TRANSACTION WENT THRU FOR THE PAYMENT.

NOW THE NEXT DAVE THE GUY CALLS AND SAYS FOR MY TRUCK THE PIXEL 6 WILL NOT FIT RITE AND THAT I NEED TO CHOOSE ANOTHER TYPE OF RIM DUE TO THE FACT THAT THE RIMS WOULD STICK OUT AND THAT THE TIRES WOULD RUBB. SO HE GAVE ME A WEBSITE AND HE SATYED ON THE PHONE AS I SELECTED A RIM. NOW IN THE CLOSING OF THE CONVERSATION HE SAYS THAT TIRES THAT THERE'S A DIFFRENT TIRE THAT SPECIALLY MADE FOR THE FORD EXPEDITION AND CHEVY TRAIL BLAZERS AND I NEEDE TO GET THOSE AND THAT THERE ONLY $30.00 MORE A TIRE I DECLINED AND SAID I'D STAY WITH THE ONES THAT COME WITH IT. NOW IN THIS CLOSING OF THE PHONE CALL HE SAID HE'D EMAIL ME A TRACKING NUMBER. ONCE AGAIN NOW THIS GUY I'VE TALKED TO 2 TIMES NOW SO I KNOW HIS VOICE.

FRIDAY COMES, SATURDAY, SUNDAY NOW ITS MONDAY 5-19-08 I CALL USA TIRE AND I ASKED HIM ABOUT MY TRACKING NUMBER AND HE GIVES IT TO ME. I SIGN ON TO UPS TO TRACK THE TIRES AND RIMS AND THERE IN ROUTE AND SCHEDULED TO BE THERE BY 5-21-08.

NOW ITS THE NEXT DAY 5/20-08 AROUND 10:38 EAST COAST TIME AND I GET A CALL FROM UPS ABOUT A DELIVERY COMING ON 5-21-08 AND THAT THERE'S A C.O.D OF $120.00 TO PAY FOR??

SO I CALL USA TIRE BACK AROUND 1 PM EAST COAST TIME AND THIS SAME GUYS TELLS ME THAT I AGREED TO PURCHASE THE TIRES THAT I HAD DECLINED AND THATS WHY THERE A C.O.D CHARGE! AND I EXPLAINED TO HIM THE ONLY THING I AGREED TO DO WAS CHANGE THE RIM CAUSE HE SAID IT WOULD RUB IN THE FRONT AND THAT WAS THE MAIN SUBJECT OF HIS CALL BACK, NOTHING ABOUT ANY TIMES BEING CHANGED OUT.

SO AFTER A FEW HANG UPS I DECLINED TO TALK TO THE GUY AND ASKED FOR A SUPERVISOR OR SOMEONE OVER HIM SINCE HE BOCHED THE ORDER UP. AFTER TALKING TO A FEMALE I WAS REFERRED TO ANOTHER FEMALE ( I BELIEVE NAMED SAMMY ) AND I EXPLAINED TO HER BUT I DONT THINK SHE UNDERSTOOD HOW THIS ALL ACTUALLY OCURED BUT SHE OFFERED TO CREDIT BACK $40 SO THE SHIPPING WOULD BE $80.00 NOW SO I JUST AGREED SO I CAN JUS GET IT OVER WITH.

NOW IT'S 5-21-08 THE RIMS AND TIRES HAVE ARRIVE AND I'VE GONE TO BUTLER TIRES IN NORTH ATTLEBORO TO PUT THEM ON.
THEY DONT FIT! MY BOLT PATTERN IS A 135 MM BY 5 FOR A FORD EXPEDITION. USA TIRE SENT ME 4.50 OR 4.75 BY 5 COME TO FIND OUT FOR A EXPLORER

SO I CALL USA TIRE BACK WHILE IM STILL AT THE TIRE PLACE SO THEY CAN CONFIRM WITH HIM THAT THE RIMS WONT GO ON MY EXPEDITION AND I GET THE SAME GUY!!! AND I TELL HIM THEY DONT FIT.... AND THIS GUY HAS THE B***S TO TELL ME I ORDERED THE RIMS FOR A FORD EXPLORER.
ARE YOU KIDDING!!

IM LIKE GUY HOW YOU GONNA TELL ME WHAT TYPE OF RIMS I ORDERED WHEN I KNOW WHAT TYPE OF TRUCK I DRIVE. AND THEN I ASKED HIM DID YOU EVER EMAIL ME MY TRACKING NUMBER? OR EMAIL ME A CONFIRMATION OF WHAT I EVEN ORDERED. AND HE SAID WELL THATS WHAT I HAVE HERE, SO I ASKED HIM WHEN WAS I SUPOSE TO GET 1 OFTHOSE 2 EMAILS. AND THAT MAYBE JUS MAYBE I COULD OF STOPPED THE ERROR IF I HAD SEE 2000 FORD EXPLORER 22 IN RIMS AND TIRES. HELLO I KNOW WHAT I DRIVE AND I'VE BEEN CALLING YOU GUYS FOR 3 WEEKS NOW.

AS MANY TIMES AS YOU AS ME MY 1ST AND LAST NAME AND WHAT DID I ORDER AND I SAID IT TO YOU NOTHING EVER CAME UP ON YOUR END THAT I WAS SAYING 2000 FOR EXPEDITION

THIS IS THE SAME GUY WHO TOLD ME I COULDN'T GET THE PIXEL X6 RIMS CAUSE IT WOULD'NT FIT MY TRUCK RITE.

THIS IS THE SAME GUY WHO SAID I SHOULD BUY THE SPECIALLY MADE TIRES FOR THE EXPEDITION AND TRAIL BLAZERS

THIS IS THE SAME GUY WHO SAID HE WOULD EMAIL ME A TRACKING NUMBER FOR THE RIMS AND TIRES 2XS AND I HAD TO CALL HIM TO GET THE TRACKING NUMBER 3 DAYS BEFORE THEY ARRIVED.

THIS IS THE SAME GUY WHO NOW HANGS UP ON ME WHEN I CALL USA TIRE AND WHEELS AND I ASK FOR A FEMALE OR SUPERVISOR.

SO NOW I HAVE 22 INCH TIRES AND RIMS FOR A 2000 FOORD EXPLORER OR WHATEVER YEAR HE SENT ME SO WHAT GOOD DOES THAT DO ME?

USA TIRE AND WHEELS OUTLET INC
2040 STOCKTON BLVD
SACRAMENTO,CA,95814

MY ADVICE STAY AWAY FROM THIS PLACE! AND IF YOU DO PLACE AN ORDER PLACE IT WITH ONE OF THE FEMALES. BECAUS ETHE GUY SHOULD BE FIRED. HE'S BRINGING A BAD NAME TO USA TIRE AND WHEEL OUTLET.

* sorry for all caps

Olanzogbutler
north attleboro, Massachusetts
U.S.A.