USADDRESS.COM USaddress.com Inc. Failure to deliver the correct #1149002 shipment and improper customer service Mundet palace Hillside New Jersey

On (May 31, 2018 16:32), I Paid for a consolidated shipment package numbered #1149002 at your website usaddress.com through PayPal an amount of 85.84$.

The payment was transacted against conducting the following services:

-       Shipping the package within 3-5 Business days through FedEx / or equivalent.

-       Insuring the shipment Value in case of damages of fault of services from your side.

-       Consolidation fee for three different packages.

Unfortunately, the shipping service has not performed well & it was inadequate because of the late delivery of a package (almost 15 days – around 8 business days). What has been worse when I was surprised / shocked that I have been sent a consolidated package of wrong items/packages inside the consolidated box that are of another customer.

I am deeply disappointed because:

a)     The Shipping service was not performed correctly.

b)     Furthermore I have contacted customer service several times with all necessary details regarding the failure of delivering my (correct items) shipment but they seemed not caring by not carefully considering my complaint, neither my request to replace the shipment with the correct one.

c)     Until date the wrong shipment is still at FedEx warehouse facility in KSA, Riyadh and it wasn’t returned to USADDRESS.com as promised by customer service to replace it with my correct shipment that was sent to another customer and poorer, I wasn’t given a tracking number of my correct shipment was provided to proof that it’s been returned by the other customer and shipped by USADDRESS.com as a corrective action.

I have sent many emails through USADDRESS.COM website “Contact Us” and to email address: service@usaddress.com but unfortunately customer service representatives didn’t reply to my direct questions other than that they have made a mistake and that my correct items packages were swapped.

I have requested refund of shipping costs and Items costs but I was told that I cannot be refunded because USADDRESS.COM has already resent my correct shipment again to me. But when I asked for the new tracking number I didn’t receive any reply from your side then. I only have received the same tracking number of the wrong shipment. This supports (b) & (c) points of my disappointments.

I requested them to :

1-     Total refund of all costs incurred specifically (items costs, shipping costs) to my (PayPal/Credit Card account).

(and)

2-     Sending back/delivering my correct items as an apology for the waste of time; it’s been almost a month now or more since my order placement.  

as well as Enclosed copies of my records (include receipts, invoices of shipping and items) & Email conversations to customer service of US ADDRESS.

but no Proper action or reply was made to apologize from this FRAUD I consider it for not refunding insurance / not delivering shipping service properly.