USAetail.com I placed an order with Sears.com who had advertised fraudulently free shipping and they deal with a crooked 3rd Party vendor Internet

I hardly think educating consumers about the terrible service and treatment I received can be considered Smearing.  The terrible experience I had with your employee and company is responsible for smearing your name!

I see no value in having dealt with Sears or your company.

This buyer as stated bought 4 different items from Sears.com. The fact that he did not get free shipping would have be known as soon as he was completing his transaction. Cancellation should have been immediately not 2 days later.

His beef about the "Free Shipping" is with Sears and himself (for not looking at his invoice at check out)not USAetail. USAetail did not offer Free Shipping.

USAetail strives to process and ship our orders ASAP upon receipt. Our policy states that because we process orders for shipment immediately we cannot cancel orders preship. If we do cancel an order preship or recall an order after shipment we have invested in this order. We processed the order, shipped the order, recalled the order from the shipper. All cost us money. We as with many online company charge a restocking or handling fee and shipping and associated fees. This is very common practice. 

This customer as with all online buyers needs to be aware of the policies of marketplace sellers before they click the buy button. It's the same thing on Amazon and other marketplaces. We understand the frustration but, we cannot understand smearing our name when it's unjustified.

I don't feel I should be responsible to ship an item from an order that was cancelled in a very timely manner and was assured by Sears Customer Service the order was cancelled and a full refund would be provided on 12/10, 12/11 and 12/12.

I'm uncertain why USAetail.com is referring to me as a "customer" when it was clearly stated I had no rights to cancel order with them only Sears.  I understand it that Sears is the "customer" of USAetail.com and would be liable for any shipping or restock fees.  I never knowingly entered into a consumer relationship with USAetail.com!!!!!  I placed an order on sears.com with "Sears" branding and cancelled the order in a timely manner with a "Sears" associate.

Thank you.

Attached is a forwarded e-mail I received from your sub contractor (or whatever relationship Sears maintains with them).  When I placed and cancelled the order due to deceptive advertising with Sears I had no knowledge or reasonable expectation I would be dealing with USAetail.  I was given assurances that the order was cancelled by Sears employees on several occasions and was informed a full refund would be given on 12/12 and would take 3-5 days.

Sears entered into a business relationship with USAetail.com and as indicated only Sears could cancel the order.  This information was provided to me by an anonymous source from a USAetail.com.  The only named individual at USAetail.com that I have had contact with is Martin, who specifically indicated that I will receive no refund!  i'm not comfortable with paying restocking fees or shipping fees to return an item that Sears associates assured me was cancelled and I'd be receiving a refund in 3-5 days.  To date I have been misled as to "free shipping" from Sears, that my order was cancelled and I'd receive a full refund in 3-5 days by Sears associates, had no knowledge of USAetail's business practices (which are clearly visible on their website, and if that information was provided by Sears prior to the order taking place I would have never placed the order), and am getting conflicting information as the whether or not I will receive a refund if I ship (at my expense which is unacceptable for an order shipped that was cancelled and confirmed by Sears' associates) from USAetail.com.  The fact that the associate at USAetail.com sent the email anonymously has me concerned as to the validity of the statements makes me extremely uncomfortable shipping the item.

At this point I think the best solution would be to have me return the items to the local Santa Clarita store and receive my refund for those two items at that time Sears to provide a account number for Fed Ex etc. to pay to ship to their location and provide me an immediate refund.

  I have 0 confidence in Sears or USAetail.com at this time as both companies have behaved in a disrespectful, unethical manner in all communications to this point.

Thank you.

Todd Marquardt

----- Forwarded Message -----
From: USAetail Customer Care <customercare@usaetail.com>
To: 'Todd Marquardt' <toddr1free@yahoo.com> 
Sent: Wednesday, December 16, 2015 5:02 PM
Subject: RE: Sears.com Order # 964369315

Dear Customer, 

 

Sears Contacts us to cancel orders. They do not cancel our orders. We were contacted by them but at that time it was too late. We are aware of the situation with Martin and we also heard you verbally abusing him as well. He told you that the order has not been cancelled and if it were cancelled the item would not have been shipped. Not all orders can be cancelled after they have been placed. The order was shipped the same day we received the order. We are willing to waive the restocking fee and shipping charge but you will be responsible for sending the item back. 

 

 

 

 

Best Regards,

Customer Care Dept.

USAetail
A Sears Marketplace Seller
customercare@USAetail.com
Ph: 949.667.0648

Hours: 9 am – 4:30 pm M-F Pacific Standard

 

From: Todd Marquardt [mailto:toddr1free@yahoo.com] 
Sent: Wednesday, December 16, 2015 11:13 AM
To: order@customerservice.sears.com; customercare@usaetail.com
Subject: Fw: Sears.com Order # 964369315

 

I was informed by Martin (he claims) at USAetail.com that they will not accept the return and refund my money.  He was verbally abusive as well.  He stated that the only one who could cancel an order is USAetail.com and that the consumer is not allowed to cancel orders and Sears is behind them with this policy.

 

SEARS NEEDS TO DO SOMETHING ABOUT THIS.   

 

----- Forwarded Message -----
From: "order@customerservice.sears.com" <order@customerservice.sears.com>
To: toddr1free@yahoo.com 
Sent: Monday, December 14, 2015 9:44 PM
Subject: Sears.com Order # 964369315

 

Dear Todd,

 

Thank you for shopping at Sears.com!

 

In regard to your order number 964369315, we received your request regarding cancellation of the item "Soldering Gun - Heat Gun - ISN". In this regards we contacted our Merchant for assistance and they informed that "The item has already shipped. We can issue a refund on the shipping if the customer wishes to keep the item. "

 

Please advice  us so that we can assist you better. We apologize for any inconvenience this may have caused you.

 

http://www.sears.com 

 

 

Thank you,

Chancey E 

Sears Member Services

1-800-366-3028

 

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