Report: #547689

Complaint Review: uscoachbags.com - Internet Select State/Province

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Ripoff Report is Xcentric Ventures

Submitted: Wed, December 30, 2009
Updated: Wed, December 30, 2009
Reported By: Desiree'' — san antonio Texas United States of America

Author Not Confirmed

Why?

uscoachbags.com Internet, Select State/Province United States of America

Phone:
Web: www.uscoachbags.com
Category: On-Line Stores

uscoachbags.com sent the wrong bag and when i tried to return it they stated they suggest i keep the bag Internet, Other

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I oredered a bag from this company almost 3 weeks and I recieved the bag last monday. It was the wrong bag, and I immediately contacted them letting them know the mistake. Linda Li, the name on the email said pls dont worry, your new bag will be shipped to you soon. After almost 2 weeks of disputing with them, having them ask for the id number of the bag I have the id number of the bag I wasnt, tracking info, addresses, pictures of the bag I recieved, etc., I set an email saying that I would return the bag for a full refund and they will pay for return shipping. The response to me was :

If you want to return the bag back,All the shipping fee will be your side ,and we will not take the risk on the shipping way,so we suggest you to keep the bag and you can order the id4202 again,we will give you a nicer discount coupon as our compesation.Thank you

this is unnacceptable. They are refusing to give me a full refund for the bag and telling me that basically my only option is to either send it back and lose money for the bag and extra shipping, but to order the bag again. I refused that, because I am not paying for two bags. In their policy it clearly states that you have 14 days for a full refund or an exchange. I have been going back and forth with them for too long. I am out 80 dollars. All I want is for my money back and for legal action to be taken against them.

This report was posted on Ripoff Report on 12/30/2009 03:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/uscoachbagscom/internet-select-stateprovince-/uscoachbagscom-sent-the-wrong-bag-and-when-i-tried-to-return-it-they-stated-they-suggest-547689. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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