USDirectExpresscard They have taken advantage of part of my disabilty, they have held up payning me$ 2500.00 that was taken by other people and have held up my paperwork once because they said they said they did not receive my fax. Corpas Cristi Texas Texas

USDirectExpresscard They have taken advantage of part of my disabilty, they have held up payning me$ 2500.00 that was taken by other people and have held up my paperwork once because they said they said they did not receive my fax. they have put money into the account and withdrew it the same day. most recently around the second of February they left a negative balance of $400.00 dollars in my account and withdrew that money on February 3 2016 Corpas Cristi 

In octtober 2015,someone  fraudelently used my account and withdrew my disabilty income of$1308.00. I discovered this on the fourth and prompty reported this to Direct Express. They sent me the paperwork to file a complaint. It was declined because they said these companies had done that in the past. They sent me monthly statements back to march. Unfortunately, H ave a memory issue from a brain bleed I surfered in the past.

They gave directions for me to circle the items where these companies had taken my money illegally. I did as instructed and faxed that information back to Direct Express. I called two or three weeks later and was told by a superviser there that they did not receive that fax either. They put me through to there fraud department who confirmed the fax was indeed on file. The previous superviser did not tell me the truth. Each call I have made to the HELP line proved unproductive. I have been disconnected so I would have to call againn and start trhe questions over.

They gace me a provisional loan and then the next day started withdrawing that amount back out. This also happened on February 2 2016. Then they left the account with a negative $400.00 deposit.When I tried to contact them about this the recording said they are expierencing heavy call valumn and I was disconnected again. This also has happened numerous times. The only information I received told me the would make a decission at the end of this month. So to my count they are holding up the original $2500.00 plus the$400.00 from February 2 2016.

I was told by the social security deptartment that I had to go with this company because it is safer than receiving my check at my P.O. Box. I have never recived any problems with mail delivery and this safe system has cost me around $2900.00 dollars total.

I was wanting to give the people at Direct Express thetime they needed to handle this. When they put my account another $400.00 in the hole. I felt iut was time to do things to stop this fraud and abuse of disabled people. This not right and someone needs to be held accountable for this fraud and deciet from these people. I hope you can help me with this. I am going to the Social security deptment tomorrow and contacting an attourney to seek their help.