Complaint Review: User-guides.co.uk - Internet
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Confirmed
- User-guides.co.uk user-guides.co.uk Internet United Kingdom
- Phone:
- Web:
- Category: Computer Software
User-guides.co.uk THEY RIPPED ME OFF!! user-guides.co.uk THEY RIPPED ME OFF!! Internet
*Author of original report: THANX YOU!!!!user-guides.co.uk
*Author of original report: *UPDATE ..
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
Ordered a recovery disc from this company on the 16th march, paid via paypal. I then received a confirmation email from user- guides@yahoo.co.uk .
This email provided a link which takes you to their tracking facility on the web site.
At first the only information shown here indicates when the order was placed.
After a few days this information still remained with no indication of despatch.
On their contact page is a list :
Email
Expect reply within 24 hours
Password Not Working??
Please remember to READ your e-mailed instructions on how to log in
Download Not Working??
Please remember to READ your e-mailed instructions on how to download your file
Damaged Broken Or Incorrect CDs Recieved?
Return of faulty goods, incomplete items and or incorrect items
Your CD Never Arrived? (a physical item that you expected to arrive by post)
A physical item that you expected to arrive by post, YOU HAVE WAITED AT LEAST 7 DAYS
Accounts?
Payment problems PayPal snags
Technical Support
Technical support enquires
Customer ServicesEmail
Expect reply within 24 hours
Most of the above questions are links which take you to their Help Desk,where you can submit an email.
"Expect a reply in 24 hours" no chance!!!!
I've emailed them three times this week already asking if the item has been despatched. STILL WAITING!
Anyone considering buying from this company should establish contact with them first via email. There is no physical address or telephone number listed on their website!!!!!
I have opened a paypal claim against them as their lack of contact has proved
I wont be receiving my item or any comment from them.
Steve
cardiff
United Kingdom
This report was posted on Ripoff Report on 03/25/2009 07:46 AM and is a permanent record located here: https://www.ripoffreport.com/reports/user-guidescouk/internet/user-guidescouk-they-ripped-me-off-user-guidescouk-they-ripped-me-off-internet-437427. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#2 Author of original report
THANX YOU!!!!user-guides.co.uk
AUTHOR: Steve - (United Kingdom)
SUBMITTED: Friday, April 03, 2009
user-guides.co.uk have sent me the recovery CD, with tracking number.
Item arrived first class. The recovery CD is top quality and restored by laptop perfectly!!!!! THANK YOU!!!!!!!!
#1 Author of original report
*UPDATE ..
AUTHOR: Steve - (United Kingdom)
SUBMITTED: Wednesday, March 25, 2009
Today PayPal got me a refund, (thank you PayPal!) there was no message or explanation from user-guides.co.uk only the sellers name -samantha pautsch and email address where the refund came from pautsch@hotmail.co.uk
Advertisers above have met our
strict standards for business conduct.
